Obtaining a Diagnostic Report from a Peplink Balance or Pepwave MAX Device


At times you may be requested by Support to provide a Diagnostic Report. Or, when opening a new ticket, you can also attach one together with descriptions and reproducibility of your issue.

Please follow the steps below to obtain a Diagnostic Report from a Peplink or Pepwave device:

  1. Connect to the Web Admin Interface with a web browser.
  2. Go to Status > Device. Click the Download button next to the Diagnostic Report field.
  3. A prompt will appear for saving the file containing the Diagnostic Report to your computer.

PepWave Max BR1 stuck on Obtaining IP Address AT&T SIM
WAN lost connection: firmware version: 7.0.1
Speed test from Max 700 less than a speed test from a phone
Could not access Balance One web interface
Balance 380 reboots automatically
Peplink 1350 Bad GateWay
Wireless clients still associated but stop passing IP until WiFi reset
Dropping LAN devices when downloading at 50Mbps
Dynamic DNS with DynDns.org not updating reliably
Add-on feature key disappeared, had to re-apply
Error 500 on MAX-BR1-MINI while firmware upgrade to 7.0.1 RC4
Balance one - beta 7
Balance 580 Suddenly Slow
Layer 2 Bonding issue with dynamic routing protocol , EIGRP
20/30 6.1.0 Public Beta 1 build 2422: 2nd hard crash in a week!
Multi SF tunnel traffic routing

OK, and then once I have this report just what do I do with it. How do I read it? Am I to send it to you for analysis?




Hi typically this is only requested by support when you have a ticket open. Alternatively yes you can attach one when you open a new ticket together with a description of your issue.

I’ll update the post to include the above. thank you.


3 posts were split to a new topic: How do I check the status of the ticket?