At times you may be requested by Support to provide a Diagnostic Report. Or, when opening a new ticket, you can also attach one together with descriptions and reproducibility of your issue.
Please follow the steps below to obtain a Diagnostic Report from a Peplink or Pepwave device:
- Connect to the Web Admin Interface with a web browser.
- Go to Status > Device. Click the Download button next to the Diagnostic Report field.
- A prompt will appear for saving the file containing the Diagnostic Report to your computer.