SOHO MK3 freezes

[sitloongs]

@ghostdog

Please make sure you download diagnostic report from the device and attached in the support ticket.

Obtaining a Diagnostic Report from a Peplink Balance or Pepwave MAX Device

At times you may be requested by Support to provide a Diagnostic Report. Or, when opening a new ticket, you can also attach one together with descriptions and reproducibility of your issue. Please follow the steps below to obtain a Diagnostic Report from a Peplink or Pepwave device: Connect to the Web Admin Interface with a web browser. Go to Status > Device. Click the Download button next to the Diagnostic Report field. A prompt will appear for saving the file containing the Diagnostic Re…

Also please make sure you enable Peplink RA access for the device to allow Support team to check from the device.

How to enable Remote Assistance

[Update - 8.3.0] **Starting from firmware 8.3.0, the user is able to define the Remote Assistance activation period (1 - 99 days), the default is 7 days. [image.png] Once it is turned on, you will see a message in the Device Event Log. [image.png] [End of the update - 8.3.0] When you create a support ticket with the Support Team, you might be asked to enable the Remote Assistance service in order for us to better diagnose the problem. To do so, please follow the following instructions: En…