The Customer FAQ Directory serves as an information hub for Peplink Customers. It is to give you the key information you need on tools, resources, policies, and product knowledge.
This directory comprises links to relevant forum posts and customer resources to save you the time you normally spend searching for the information and updates you need.
Customer Portal & Product Registration
View previous orders, manage current devices, as well as register new Peplink products to keep the warranty updated
How to download invoices from Peplink (End-user)
Peplink e-store
Peplink ID
What’s new about Peplink
SpeedFusion Services
- SpeedFusion Connect Protect
- SpeedFusion Connect 5G/LTE
- Set up / activate SpeedFusion Connect (Walkthrough)
- FAQ: SpeedFusion Connect
Peplink Products
Comparison table of Peplink products and CarePlans
Policy
Customer Resources
Download any of the brochures and whitepapers to learn more about their respective industires or topics, or use them for marketing purposes. - Learn more here
Case studies - Learn more here
Customer Cases - Learn more here
Peplink Partners
Need help or assistance from our local partners? Find them now at - Peplink Certified Partners
Looking for signing up as a Peplink Certified Partner? - Sign up now!
Technical Training and Support
Look through the different walkthrough videos and learn how to setup and use our software solutions and SpeedFusion technologies - Software Primer
- How to enable Remote Assistance
- How do I request an RMA?
- Is a Diagnostic Report available for the SIM Injector?
- Obtaining a Diagnostic Report from a Peplink Balance or Pepwave MAX Device
- How to check if your device has any associated license(s)?
- How do I check if my license has been activated?
FusionHub Virtual Appliance
InControl 2 FAQ and Support
- How to verify InControl has been turned ON?
- InControl 2 Cloud Based Network Management Availability
- InControl option for preliminary diagnosis checking
Knowledge Base
Product-Related Essentials
- How should i do if my device is a 2nd Hand / Used Device(s)
- Datasheet of Peplink product
- Firmware and User Manual
- General FAQ of Peplink Product and InControl 2 Management
- Legacy Products
- PrimeCare Models & FAQ
- Product Code / SKU Explanation (End User Version)
- FAQ: Does Peplink’s 5G devices support both NSA and SA?