Every since I purchased the Surf SOHO it seems to lockup every 60-90 days. I would be more precise if I had a way to capture the lock ups but the event log does not seem to do that. it just happened again over the July 19-22 period when we were out of town. How did I know? My Arlo cameras and security cameras were offline. Sadly I was 4 hours away.
Here is what I know.
hardware revision 1
firmware 7.1.0 build 1284
pepvpn version 7.0.0
it is connected to an Arris SB6190 which says it has been up 12d:23h:17m
it is at hardware version 3
software version 9.1.103AA40
Usually when this happened in the past and I was out of town I had a relative come over, pull the plug on the SOHO, then put it back in and it would be up in running in no time. Since its purchase, approx Dec 2017, it has locked up 4 times. July 2018, May, 2018, March 2018 and January 2018.
I am not running a VPN.
I have 4 WiFi networks 3 of which are VLANs
I have the cable modem connected to the WAN port
I have my Mac occasionally connected to a LAN port to access the router admin page.
I have my Arlo cameras connected to another LAN port.
I do not have remote access enabled.
I am not doing any port forwarding.
If there is something I can do to help diagnose the problem please tell me.
I do not know when the event will happen.
The last time I observed it was July 22. I was suspicious because I had not gotten any text messages from my Arlo cameras concerning motion, which never happens. I had just gotten home from being out of town for 3 days. I noticed when walking in the house I had no WiFi on my iPhone, the cameras were offline and the two lights on the Surf SOHO were on steady and not blinking. The cable modem was on with all status lights ok. The Arlo station, connected to the LAN port, indicated it was not connected to the WAN.
I cycled power on the SOHO, waited a few minutes, the WiFi networks came up and the Arlo base station went green indicating it could connect to the WAN, and the cameras came on line.
I would like to get this resolved. Let me know how I can help.