How do I check the status of the ticket?


#1

How does one go about checking on status of Open Support Ticket?
What about updating or adding to an Open Support Ticket?


Obtaining a Diagnostic Report from a Peplink Balance or Pepwave MAX Device
#2

Can you further elaborate your requests above ?


#3

Hello Sitloongs @ PepLink:

I have an open Ticket:
#784100] WAN 1/2 on two Balance One Core will not connect to D-Link Cellular Modem, but MacBook will connect.

 I would like to check status of ticket.  But I can not find any way to look at ticket.

 I would like to also add some information to ticket.

How do I look at my open Ticket:
#784100? How do I add information to Ticket:
#784100?

Can you provide a Link to Webpage that lets customers enter their open Ticket #s for checking status and adding information?

Sincerely,

Jeff Shaffer


#4

You should receive an automated message (e-mail) to acknowledge the receipt of the ticket you opened. Our technical support will follow up with you soon.


#5

emails to individual people does not scale as they go on vacation, change teams,…
You guys need to provide a way to see the history for a given ticket so that someone else can follow up with appropriate context.


#6

@jpa

Thank you for the valuable feedback

We are improving this so that support/partner/customer will have more interactive ways to work on the ticket.