Device cannot be boot... Then wait 12h and comes up again

Hi,

My customers faces sometimes device failure (mainly peplink 380 Gen6).
Basically the slave peplink goes down and when we tried to reboot, the LED screen displays black square…
Quick Power OFF and ON does not solve the issue…
In order to solve it, we have to power it OFF, wait 12h and then Power ON…
In this case, the device comes back to life…
Running 8.0.0 firmware…

Regards,

HA

Please download Diagnostic Report from the slave device then submit a ticket for us to check.

Thanks.

1 Like

Hi,

First, thanks for your help.
Ticket 20080052

Regards,

HA