Verizon Certification

Hi Tim,

When do you expect the Transit Max Cat 18 to be certified by Verizon? I use Verizon and would like to get this modem. Thanks!

Mike

Hi Mike,

This should be completed by the end of this month, hopefully sooner!

Please note that if you already have an active Verizon SIM card then it will already work today.

Thanks,
Tim

2 Likes

Tim,

Awesome! Thank you for the update. I do have an active SIM and a CAT 18 is on the way.

Take Care,

Mike

Hi Tim,

Just a quick follow up. We received the MAX 18 and it is up and running on Verizon. No issues so far. We are very pleased with how it is doing to date. Thanks again for your help!

Take care,

Mike

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Hi Tim,

Any update on Verizon Certification?

Thanks,

Matt

Hey Matt,

I am no longer a part of peplink but you can shoot me an email to timatsimdorndotcom and I may be able to help :slight_smile:

Oh, thanks Tim. Not your problem then. Ha. :slight_smile:

Anyone from Peplink have the answer on this device being certified? Last I heard it was going to be done by the end of August. Still haven’t had any luck. Verizon will not accept my IMEI to activate a line.

Thanks,

Matt

Hi Matt, sorry for the late reply to you. the device has one last test to complete, and then the test report needs to be approved by Verizon. This is expected to take 2 weeks, but this depends on the final test running smooth.

2 Likes

Thanks Helen

Hello,

Is you Verizon card still working? What device was your card originally activated on?

I tried my active version SIM card, which was activated on a different device (an iPad) and it worked for about 10-15 minutes and then stopped working. When I called Verizon they said they show that the card is not in an approved device and read me back the IMEI of my CAT18 Max Transit. They told me I could use the sim in the registered device or switch the card to another allowable device. Turns out that they actively monitor IMEI and SIM card matches.

Thank you,

Michael

To build on @Mahousley’s experience: In our test setups we tend to move SIM cards around. Recently we moved one from an iPad to a BR1, and after a bit the connection stopped working,.
Verizon tech support informed me that the transition from a phone/tablet to a “connected device” required a manual intervention by tech support. Which they then proceeded to perform (the subscription allows both kinds of devices on our plans),
The take-away: Verizon keeps track of what category your device belongs to, and (1) checks for SIM card category transitions (which may require manual intervention), and (2) checks for category allowability w.r.t. your plan.
Gone are the days of stealth activations, it seems (at least w.r.t. Verizon).

6 Likes

Helen,
The following is your response back on 9/3. It appears the MAX Transit CAT 18 is still not certified by Verizon (as of 10/17). Yes, there are work a rounds & my provider has been very helpful in providing assistance. That’s not the point.
Why is this taking so long?
The work around involves hours of time dealing with Verizon techs who have no clue what you are talking about, where as the activation for a Sierra Wireless device was as simple as entering the IMEI # into the ‘CHECK YOUR IMEI #’ screen and the SIM card shows up a day or two later.
We have purchased a 2nd CAT 18 unit to serve as a fall back for our office network assuming (yeah, I know what assume does) Verizon certification would surely be received by now.
As a fallback for our office network, I’m not really interested in ‘a work around’ to Verizon’s or Pepwave’s inability to certify this device.
While I can appreciate that Verizon is probably like the VA, where they look for reasons why things can’t be done, what assurances can you provide me that certification might be forthcoming sometime soon?
Yes, I’m a little frustrated that such an excellent product can not be easily utilized because of some arbitrary certification. Apologies for the rant!
Thank you for your time.
George K.

Helen_AzizPeplink Team

Sep 3, 2020

Hi Matt, sorry for the late reply to you. the device has one last test to complete, and then the test report needs to be approved by Verizon. This is expected to take 2 weeks, but this depends on the final test running smooth.