That’s disappointing. Do you see a fix for this on the horizon?
I have no idea. New software very often requires new hardware, as a rule, nothing to do with Peplink, its an industry trend for decades.
I will revert back to 7.2 for now but this is a doctor’s office it relies heavily on internet access.
Nothing wrong with firmware version 7. Unless you need/want a specific feature.
Should we have bought a different version of this router?
Sorry, again, I don’t know. This is the sort of question for a trained reseller. I’m just a user/customer. Did you buy the routers from an authorized reseller?
Can the balance 20 handle a PepVPN between two offices with a total of 32 users?
Again, need a reseller or Peplink opinion. I am not qualified.
First off, there are different hardware versions of the Balance 20. Its only rated for 150Mbps, the slowest model in the Balance line.
And I suppose the real question is what bandwidth you can reasonably expect the VPN to provide in each direction. It will certainly be less than the pipe itself offers. I tested this with a Synology router and the speed via the VPN was far less than without.
VPN throughput for Balance 20 with encryption is 30Mbps. In contrast, the Balance 20x, a new model, has double the VPN throughput, 60Mbps. But, I can’t recommend the Balance 20x because firmware 7 is not supported and I have had too many issues with firmware 8. The Balance One can run firmware 7 and is a step up from the B20, but the VPN throughput is not published.