Wifi DHCP Issue

Product Discussion Pepwave MAX
7

Does Pepwave support work on the weekend?

8

May be a silly question, but is DHCP enabled on the VLAN the SSID is mapped to? Sounds like the wireless part is ok if clients get past authentication but aren’t getting a DHCP offer to get an IP.

9

Nikolaus no special vlan i left it untagged

10

Is DHCP enabled on the LAN (untagged) itself? It should be under Network > LAN settings and not the AP settings since that sounds like that’s ok

11

Oh - maybe check encryption on the SSID is set to WPA-Personal if you’re using a password and isn’t set to WEP/ WPA-Enterprise/etc…

12

No, but with support teams based in the US, Singapore, Hong Kong, and the UK there is a lot of time zone overlap of normal office hours and tickets can get answered overnight in your time zone by a support team in another which can be useful.

Also I know from experience that many engineers keep an unofficial eye out for tickets in their own time too - they are an enthusiastic bunch.

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13

@MartinLangmaid,

I did a factory reset and it is still giving me a 169 address but devices plugged into the switch are the right ip’s

14

Then Log a ticket as thats weird and needs investigation.

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15

You know what funny is that my laptop plug into the port and gets an IP also my Radio over IP Gateway works via DHCP.

16

Hello @Barranett,
A few questions things to check:

  • What is the version of Firmware you are running in the MAX BR1
  • Are you configuring the MAX BR1 from InControl2
  • What are the device types connecting to the SSID
  • Can you see the list of Clients using InControl2 or from within the MAX BR1

This information will be helpful for Peplink to diagnose with and for others here in the forum to help guide you with possible solutions.
Happy to Help,
Marcus :slight_smile:

17

@mldowling

Thank you for your response.

  1. I’m running the latest version of firmware 7.0.2

  2. I was configuring it from InControl2

  3. I was trying to connect a Laptop and iPhone 6

  4. Yes I see my RoIP GW from InControl2 via DHCP no problem

18

May i know did you open a support ticket as mention by @MartinLangmaid ?

For quick issue checking you can actually perform network packet capture from BR1 Pro (Support.cgi page) to verify whether the DHCP request reach to the device.

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19

@sitloongs it does show up as a 169.253.X.X Apipa Address…its not issuing the DHCP address. However, when I plug into the device directly I get the address I want.

20

Can you share you support ticket number here ?

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21

[Ticket #777322]

22

Let me check from the device and see what i can find from the device. Thank You

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23

Is there a way to clear DHCP leases on the Pepwave without power cycling the unit.

24

@Barranett

Please refer to the following forum post.

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25

Does the DHCP lease time also applies to the wan port as well?

26

DHCP lease time is control by the DHCP server. If Pepwave device is getting a DHCP IP from a WAN DHCP server, the DHCP lease time is beyond Pepwave device control. You can disable the WAN to obtain a new DHCP IP from the DHCP server.

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