Ref.: #34072, #33993, #34317, #34107
[Update: 2025-06-23]
For Balance 20X users, if your device is experiencing abnormal behavior, you may want to visit this article for more details.
[Update: 2025-06-11]
To complement the [When Bandwidth Quota Exceeded] functionality, we have added support for the SIM Data Pool or Starlink Data Pool - Bandwidth Throttling feature, on top of the 8.5.2s008, packed in a newer special firmware, 8.5.2s042. It will be included in the next GA firmware release.
The download links below will be replaced with the 8.5.2s042 images, while additional links will be added for 8.5.2s008 images, in case anyone prefers that.
Details [2025-06-09]:
If the SIM Pool feature in IC2 is enabled with [When Bandwidth Quota Exceeded > Stop Routing User Traffic] option checked (shown below), and the devices are running firmware 8.5.2 GA, when the usage is over the quota, the devices will not follow the restriction and continue to consume the data pool.
Affected firmware version:
8.5.2 GA
Fixed in firmware version:
8.5.2s008
Workaround:
We have prepared a special firmware, 8.5.2s008 (based on the 8.5.2 GA) to fix the issue.
The fixes will be included in the next GA firmware release.
At the same time, our IC2 Team also working on an alerting mechanism to display a warning message in SIM pool profiles about this issue if the Org/Group contains devices running firmware 8.5.2 GA.
In addition, this special firmware also added the enhancement to include Starlink data pool - over usage quota restriction (sample below).
Here are the download links for the special firmware (8.5.2s008):
| Download Link | Product | Hardware Revision |
|---|---|---|
| Download (s042) | B One Series | HW1/HW1-2 |
| ***fw8.5.2s008 | MAX BR1 Pro CAT-20 | HW7 |
| MAX BR1 Pro 5G | HW1 | |
| MAX BR2 Pro | HW4 | |
| MAX Dome Pro LR | HW1 | |
| MAX HD1 Dome Pro | HW1-2 | |
| MAX Transit Duo Pro | HW1 | |
| Download (s042) | Balance 2500 EC | HW1 |
| ***fw8.5.2s008 | Balance 1350 EC | HW1 |
| Balance 310 5G | HW1-2 | |
| Balance 310 Fiber 5G | HW1-2 | |
| Balance 310X | HW1-4 | |
| Balance 380X | HW1 | |
| Balance 580X | HW1 | |
| Balance Two | HW1 | |
| EPX | HW1 | |
| MAX HD2 MBX | HW1-4 | |
| MAX HD4 MBX | HW1-4 | |
| MAX MBX Mini | HW1 | |
| PDX | HW1-2 | |
| SDX | HW1-3 | |
| SDX Pro | HW1-2 | |
| Download (s042) | Balance 20X | HW1-3 |
| ***fw8.5.2s008 | MAX BR1 IP55 | HW4 |
| UBR Plus | HW1 | |
| Download (s042) | Balance 210 | HW4-5 |
| ***fw8.5.2s008 | Balance 30 LTE | HW3 |
| Balance 30 Pro | HW1 | |
| Balance 310 | HW4 | |
| Balance One | HW1-3 | |
| Balance One Core | HW1 | |
| MAX 700 | HW3-4 | |
| MAX BR1 ENT | HW1-2 | |
| MAX HD1 Dome | HW1 | |
| MAX HD2 | HW5-6 | |
| MAX HD2 Dome | HW1 | |
| MAX HD2 IP67 | HW2-5 | |
| MAX HD2 Mini | HW1-4 | |
| MAX HD2 with MediaFast | HW1-4 | |
| MAX HD4 | HW1-5 | |
| MAX HD4 IP67 | HW1 | |
| MAX HD4 with MediaFast | HW1-4 | |
| MAX Transit | HW1-3 | |
| MAX Transit 5G | HW2-3 | |
| MAX Transit Core | HW1 | |
| MAX Transit Duo | HW1-3 | |
| MAX Transit Duo Pro E | HW1 | |
| MediaFast 200 | HW1,3 | |
| SpeedFusion Engine Cam | HW1 | |
| Download (s042) | Balance 1350 | HW2 |
| ***fw8.5.2s008 | Balance 2500 | HW1 |
| Balance 305 | HW2 | |
| Balance 380 | HW6 | |
| Balance 580 | HW2-3 | |
| Balance 710 | HW3 | |
| MediaFast 500 | HW1-2 | |
| MediaFast 750 | HW1 | |
| Download (s042) | MAX BR1 Mini | HW3 |
| ***fw8.5.2s008 | MAX BR1 Mini 5G | HW1 |
| MAX BR1 Mini Core | HW3 | |
| MAX BR1 Mini M2M | HW1 | |
| MAX BR2 LTE | HW4 | |
| MAX BR2 Micro | HW1 |
