Balance One loses wifi connection regularly LAN no problem


#1

I apologize in advance as I am not fluent in IT, so please bear with me. I bought a used Balance One to use in my house/home office but am having problems with the SSIDs I set up. They either drop completely or have severely choked internet speeds. Networks will slow down on both 2.4 and 5 for periods of time and then it will pick back up to IP speed. Sometimes it will drop internet completely requiring a power restart. However, the LAN works like a champ, it’s only the Wifi. I have checked IP speed directly from modem and never have an issue.

I have set up test networks with only 2.4 or 5 ghz to see if I can isolate it but it doesn’t matter which. Again, no matter what is going, the LAN has no issue. They continue fine. I have updated the firmware, reverted back and still has same issue.

So, I decided to do a complete factory reset and recreate everything and wifi worked for about 5 hours before the issues started again. I’m ready to go Office Space on this thing. Please help.


#2

I forgot to mention firmware is 7.1.0 and cable modem is TP Link TC7650. IP is Cox 100/20mbs.

Also the health check shows fine. Logs do not show wifi being dropped.

Thanks in advance.


#3

Still having a lot of issues today. Really could use some help or I will have to go out and buy a new router. Really hoping I don’t have to do that. I really like the features of Peplink and hope it’s something simple.


#4

Did you check the connected users and see if there are one or two devices generating a lot of traffic?
I had the network choke because two users were transferring a huge amount of data PtP.


#5

Yes. It doesn’t matter what the traffic is when the wifi drops. Sometimes each SSID will just slow down and others it will drop internet connection totally. Usually when it drops internet, all SSIDs will totally drop network connections for users. When that happens, the router will have to manually restart before working again.


#6

Forgot to mention that all ethernet LAN connections work just fine at full speed no matter what the wifi is doing.


#7

Something I’ve noticed. When wifi speeds start to creep, the upload speeds don’t seem to be affected. They stay constant. I went back to thinking one of the clients was hogging all the DL so I throttled everything back for all clients. Didn’t help. Same problem.

Another thing noticed was that when issues start, its primarily with the same SSID. Then it affects the rest until all lose internet, then lose all connectivity resulting in a manual restart.

While trying just about every setting for the 2.4 and 5 ghz channels possible, I tried the boost feature for the 5 ghz. Every time I used it, the router drops wifi within a minute. Again though, it doesn’t affect the performance of the LANs.

I’ve been fighting this for 4 days now and I’m about to call it quits. I don’t want to just throw money at this and buy a new router. I’m open to any suggestions at this point.


#8

Is thing thing on? Am I not giving the correct information?

Noticed on the client list that even though I have the preferred band as 5ghz, almost all clients were showing 2.4. I thought maybe the issue was with one of the bands, so I tried disabling one of the 2.4 and 5ghz band at a time to see if the problem persisted and it does. Doesn’t matter what band is running or both.

It appears I fought the peplink and it won. About cut my losses and order a new router. This is what happens when I try to save money. Figures.


#9

I decided to see if I could find any other firmware updates and try those. I originally had a firmware version 6 (forget which one) that I updated to 7.0.1 (build 3433) almost immediately when I got the router. I have tried tirelessly on each version to make the wifi work without interruptions with no success. About to give up, I found a 7.0.1s026 build 3483 on the forum and decided to try it.

So far, the last couple of hours I have tried everything I can to get the wifi to drop or lose internet connectivity and it has handed everything like a champ. All I can is that I am relieved and hope this does the trick. I also downloaded the 7.1 beta version if this doesn’t work.

Anyway, this has given me new hope to continue on. I hope this helps someone going through this issue.


#10

@clarru

Please open a support ticket for support team to check.
https://contact.peplink.com/secure/create-support-ticket.html