AP One AC Mini and Balance 20 - WAN connection dropping

djk · April 3, 2018, 2:26pm

Yes, issue is still happening. We have set our routers to reboot every day and that seems to help. I think the routers need to rebooted every 12 hours or so. Could you add that to the reboot menu until you find the memory leak? So far, I have not seen any problems within 12 hours of the router being powered on.

Ryan_Finger · April 5, 2018, 4:40am

@djk

I can report I’m experiencing something very similar. I am running RC7 and I have had to reboot two of my access points that have just stopped accepting connections. One of the APs has a dedicated SSID that is for two IoT devices. I discovered that those devices went offline. Resetting the devices made no difference. Trying to connect my phone to the dedicated SSID failed. I rebooted the AP (AP One Mini) and it fixed the issue and I can now connect. Earlier in the week I had something similar happen with an AP One Enterprise. In that case I rebooted the AP and again was able to connect.

@Lewis_Kong

For the last reboot, I grabbed a diag report for the AP and the Balance One. I am PMing the report to you.

For now, I have my APs rebooting weekly.

Regards,
Ryan

Travis · April 21, 2018, 11:18am

Is there also an RC build for the 11n products (AP One In Wall)?

Charles_Steel · April 25, 2018, 2:32am

This thread seems to have gone quiet. Is there any update?

djk · April 27, 2018, 5:58am

Problems continue. Haven’t heard anything back. It helps if you reboot the unit every few hours but the firmware only supports reboots once a day. ]

TK_Liew · April 29, 2018, 5:16pm

@djk, please follow up with us in the ticket if you still face the issue. We have no chance to access the AP to take a closer look.

For those still face issue on v3.6.0 RC7, please open ticket and do us favor below.

Provide device Serial number
Enable Remote Assistance
Download Diagnostic Report from the affected AP when the issue happens.

Ryan_Finger · May 14, 2018, 5:42am

Communication on the RCs and potential general release has stopped. Any updates? I’m still running RC7 and rebooting my APs weekly and connectivity has remained for my devices.

Don_Ferrario · May 14, 2018, 3:26pm

Ryan all my problems went away with RC7. We are using mostly the AC Mini devices. I’m not Peplink but would respectfully suggest you consider other things that may be causing your problem. I’ve had other problems that I blamed on these the access points which later turned out to be other causes.

Ryan_Finger · May 14, 2018, 4:20pm

Don, I don’t have any issues. I think you missread my post. My question is when are we going to get a GA or are there additional RCs coming.

Don_Ferrario · May 14, 2018, 5:04pm

Ah, ok, got it. So why are you rebooting your devices weekly? Thats what confused me.

Lewis_Kong · May 14, 2018, 9:47pm

Hi All,

As some customers reported the 2.4GHz radio failed after running for a certain period, we spent time on releasing a couple of firmware to debug the case. Another RC firmware is coming in this week, please stay tuned.

Thanks for your support and patience!

Lewis

Wilink_PL · May 18, 2018, 3:34am

Hi Lewis,

our Partner noted the same issues with AP One AC Mini and iPads. The Customer uses iPads to connect to audio controller via Wi-Fi. The iPad looses connection once a few hour and requires resetting the Wi-Fi module.

What is interesting the AV crew used their old TP-Link before and didn’t have such problems. They started using TP-Link again after reporting first problems with Peplink APs.

Some info that might be handy:

iPads loose connection even if they are not on the move so this is not a roaming issue
The iPad’s IP is static
Signal strength is perfect - Partner checked it with a Fluke device

The Customer had previously used Cisco APs and the AV crew had faced the same issues. The problem was solved after disabling checksum on wireless connections.

Hope this helps.

Charles_Steel · May 21, 2018, 6:24am

Any news on the new firmware?

Lewis_Kong · May 22, 2018, 9:04pm

Hi All,

Here are the RC8 and corresponding AP Controller Firmware pack 1158.

Updates:

Fix potential 2.4GHz transmission stuck after running for a certain period

Thanks,
Lewis

Ryan_Finger · May 28, 2018, 6:10am

I installed RC8 today. I will report any issues.

Lewis_Kong · June 5, 2018, 4:44pm

Hi all,

We have announced 3.6.0 RC8 as G.A. firmware for our 802.11ac capable AP One.
The firmware and release note are available in our website and InControl2.

Thanks,
Lewis

scuba_steve · June 5, 2018, 6:56pm

Will this also be available as a firmware pack within the Balance One Core AP management Toolbox?

Lewis_Kong · June 5, 2018, 7:31pm

Hi Steve,

Yes, it is available now. However, if your are using 7.1.0 Balance firmware, there is a bug that the toolbox failed to check firmware pack update. The fix will be available in the coming 7.1.1.

Meanwhile, you can download the firmware pack here. It includes 3.6.0RC8 for 802.11ac AP and 3.5.4 for those 802.11n only AP.
If you already have couple firmware packs on your Balance One, you probably need to remove an unused firmware pack before uploading the new one.

Thanks,
Lewis

Don_Ferrario · June 7, 2018, 1:04pm

Thought we were all good, but apparently have not heard the last of this. We have a combination of dozen AP One Mini, and one AP One Rugged. I upgraded all of them to 1158. Since installing 1158, the Rugged has lots of problems. The radios seem to go off randomly throughout the day. I don’t think the unit actually reboots, but the radios go off. Without changing anything the radios come back, but then minutes later go off.

I downgraded the Rugged back to 1156. It is instantly fine. As far as I am concerned 1156 is ok on the Rugged, we were not having problems with that. I’m not getting any complaints with the AP One MIni using 1158.

WeiMing · June 7, 2018, 8:25pm

@Don_Ferrario, I will PM you to obtain some details for our investigation.