Hi Derek:
Re: updating firmware possibly starting the issue - we’d like to get the unit back to confirm things and see if indeed that was the root cause or just an unfortunate coincidence.
Regards:
Jason
The Peplink Team
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I had the same problem updating from 8.0.1 to 8.0.2.
Tried multiple times, router reboots and comes back online but status always showed still on 8.0.1.
Then tried through inControl2. No change the first time, tried another then it worked.
Under reboot, it doesn’t actually list 8.0.2 as running however.
I just purchased the unit in November so still under warranty. Should I also get this looked into?
Hi Stego:
Go ahead and get a ticket started for us to start looking into things. We’d also ask for a Diagnostic Report and Remote Assistance enabled to allow the team to hit the ground running.
Regards:
Jason
The Peplink Team
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Done. Thanks for the prompt reply!
We will investigate on this and get back to you via support ticket.
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Jason,
Thank you, I got the RMA notice. Hopefully the engineering team will be able to identify the root cause.
Derek