I have 14 Balance 310 5G’s. 10 of them lockup regularly, some as frequently as daily. Swapping the peplink PSU bricks doesn’t make a difference. Tensions are running very high over the disruptions caused by the constant lockups.
We raised this issue with peplink back in May, and have had basically zero response from peplink other than suggested I have 10 bad UPS units at 10 separate sites, or to try to turn on “watchdog” so maybe it will automatically reboot when it locks up.
What firmware are you running? 8.3.0 is stable, so mission critical devices should be moved to that if possible.
The watchdog timer does work for this issue, and reboots the device.
In terms of frequency of crash, 8.4.1 build 5808 is pretty stable, usually 40+ days before crashing. Peplink have some other builds as well in 8.4.0 that are more stable than early 8.4.0 builds.
Peplink support can get you those builds as you need.
We have tested a few special builds of 8.4.1, and then a few more special builds of 8.4.0 as part of the troubleshooting for this. We are getting another one shortly to test.
Peplink are tracking the devices on these firmware’s and monitoring the logging in them, so it would be best to get them from Peplink directly.
have you logged that with Peplink? The lockup issue under discussion in this thread started in 8.4.0 firmware, not 8.3.0, so its possible you have an unrelated issue that Peplink can help you solve
Unfortunately, it is the same issue and Peplink is aware of it.
After an unsuccessful effort to solve it on 8.4.0 and 8.4.1, they suggested us the special build 8.3.0s288. which didn’t work either. The firmware suggestion was made two days ago… so, we are waiting for an answer.
Bryn is helping us on the B310 5G/B310 Fiber 5G issue and so far don’t see devices running 8.3.0s288 having issue. Those devices running months now. For your case, I will contact you to check on that.
@Jonathan_Pitts , I’m working on the devices list that you provided and also suggested the firmware version that the devices need to upgrade.
Still found some of the devices is not yet perform the upgrade. Can you arrange the upgrade ?
For the final fix, the Engineering team working on it. Thank you @bryn.loftus for helping us a lot to collect the debug logs and we will get this resolve as soon as we can.
I’d like peplink to confirm whether or not this issue will be fixed for the upcoming 8.5.0 release.
I have units I cannot downgrade because they are using 8.4.0+ features with no workaround available. Watchdog works, but the spontaneous reboots are a no-go.
If this is not fixed in a timely manner, can be submit these for warranty replacement with comparable non-affected models?
