How do we set up a SIM injector when using Synergy mode? We have the system connected like this but I can’t get the SIM injector connected to the PRO Dome anymore.
I guess my question is once you have Synergy set up for the SDX PRO and HD1 PRO you connect the SIM injector in line with the HD1 PRO or do you move it to the LAN side on the SDX PRO?
Also, do you manage the SIM injector with the SDX PRO or the HD1 PRO?
I was able to get the 5G dome connected to the SIM injector. Looks like the SDX PRO needs to manage the SIM Injector.
I am having a similar problem. Just put my HD Dome in synergy mode and I can not see the remote sim. The SDX-Pro is set up to use it but the HD Dome Pro does not give me the option for the Remote Sim…
Michael, did you figure this out? I have a similar problem with and HD1 PRO connected to a SIM Injector using its POE and Remote SIM, and then a jumper from the SIM Injector LAN to a WAN on a Balance Two. I set up synergy mode using the Balance Two as the Synergy controller and the HD1 PRO as a synergized device. Seems like things work ok as I can see the HD1 PRO as a synergized device from the Balance Two dashboard. However there are some ongoing intermittent events effecting the HD1 PRO and SIM Injector causing them to show offline on IC2 then back online throughout the day. I was informed that SIM Injector needs to be at 1.1.115 firmware to be used with synergy mode.
Thanks Michael for the response. When you say “manage the SIM Injector”, what does that mean specifically?
The SDX will need to see the sim injector on the LAN side of its network and then it will be able to pass the sim to the synergized device (dome). In previous configurations, before synergy mode lots of people put the sim injector on the WAN side of the primary router (so that the dome could see it and the POE ports could be utilized to power the dome) but now with synergy mode the sim injector moves to the LAN side of the primary synergy controller so that it can see it on the LAN and pass sims.
As i understand it these are the most common scenarios.
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configure without synergy mode and put the sim injector on the LAN of the primary router and then enable RemoteSIM proxy (under advanced settings menu) so that devices on both lan (SDX) and WAN (Dome) can see the remote sim (not much point in this config anymore with synergy mode).
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enable synergy mode and put the sim injector on the lan side of the primary router, it will then see the sim injector and allow you to pass sims up to the primary router and the synergized device while also allowing synergy functionality for single pane of glass management. Downside is you loose POE from the injector to power the dome.
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Dont use synergy mode, put the sim injector on the WAN side of your primary router in between the dome and your wan port on the primary router. This will give you the benefit of using the POE port on the sim injector (if you have the older one) but you will not be able to use the synergy mode functions.
I think option 2 is the best configuration and works well for us but the downside is that you loose the POE functions of the injector. You can add a managed POE switch or if you have 2 unused POE LAN ports on the SDX you can actually create a port group that will pass POE on the WAN side. I’ll leave how to do that for another post as its getting a bit off topic.
hope that helps!
one other note, make sure you grab firmware 8.4 which is beta. Lots of remotesim related updates in that firmware and bug fixes related to what your doing. Make sure you get that into the dome and the SDX if applicable (i’m working mostly with MBX and BR series so i havent tested on SDX yet but should be the same).
Thanks for the reply. My application uses a Balance Two instead of an SDX as the primary synergy router but I assume the recommendations still apply. In your option 2, if the SIM Inector goes to a LAN port, does the dome go to a WAN port? Does 8.4 address the issue with using the SIM Injector and a downstream dome in a WAN port?
Hi Gary, yes you would do as follows assuming you want to use synergy mode and the config mentioned above in option 2. Below are the complete instructions as if you were starting from scratch so amend if necessary or just follow to ensure you don’t have problems with legacy config options that might still be checked accidentally.
- make sure everything is on the latest firmware, recommend 8.4 beta as there are a lot of bug fixes for synergy mode. beta firmware locate here:
- enable synergy mode on the Balance 2 (i believe that on WAN settings page just like the BR series)
- factory reset the dome, plug the dome into the WAN port of the balance 2 using a POE injector in line to power the device. Allow time for the Balance 2 to adopt the Dome as a synergy client. When ready you will see it on the Balance Two dashboard.
- login to the balance two and enable RemoteSIM Proxy feature (advanced menu found by changing the URL in the browser from “cgi-bin/MANGA/index.cgi” to "cgi-bin/MANGA/support.cgi and hitting enter to bring you into the support sub menu). Scroll down to find RemoteSIM Proxy, enable it then save and apply on the primary screen if applicable and probably reboot for good measure. This will enable devices on the WAN to see the sim injector on the LAN.
- factory reset the sim injector just to be safe if any changes were made, plug it into the LAN port of the Balance Two. Verify the sim injector shows under your client list, it will be listed and named appropriatly. (download the latest firmware for the injector itself as well which is 1.1.128 located here
- On the Balance Two under advanced ->remote sim management, enable remote sim management, check auto land discovery in the enable box. save and apply, probably good to reboot again just to be safe but maybe not necessary.
- go back to the balance two dashboard, open the cellular details page for the dome in synergy mode (note do not change the synergy wan connection sitting in priority 4, that is just a placeholder for the synergy tunnels and will not accept any changes, look for the other synergy cellular connection with the device SN listed), select remotesim (new on 8.4) and search for the sim injector which should be found now. Select and Save
- Note you can add a colon and sim number after the remote sim ID to specify a particular sim card, for example 1111-2222-3333:8 for sim slot 8. Additional information on sim selection in the sim injector configuration manual here
That should do it. This configuration also works with the BR2 and MBX and Balance 20x which have embedded cellular modems so that both the primary router and synergy device can connect to the sim injector which is the primary reason we use this config (along with synergy mode access).
Hope this helps!
Thank you Erik and MMH. So is it safe to assume that 8.4 doesn’t fix the issue with using a SIM Injector in the WAN port of the synergy controller and having a synergized device downstream of the SIM Injector using its POE output? To follow the scenario 2 you recommend will require me to purchase and a add a POE injector which I didn’t want to do. That was the primary reason for buying the full featured SIM Injector. So assuming 8.4 doesn’t resolve this, it sounds like if others want to use synergy mode with a SIM Injector in the LAN port and a dome in the WAN port, they should buy the less expensive SIM Injector mini ($499 vs $999) and add a POE injector to power the dome.
That is my understanding and I expressed similar concerns.
Note you can use the the sim injector on the WAN side but then you cannot use synergy mode. In that case you would set the dome up to a separate subnet, say 192.168.40.x (instead of 50.x used by the primary router - just make sure the networks are not the same). Then set the sim injector to DHCP and plug it on on the wan side. It will pickup an address from the dome DHCP, say 192.168.40.11 using the above example and then the dome will see it and be able to use the sim injector fine.
The downside of above is you will need to login to the dome’s admin console separately from the balance two but it will work fine and then you can use POE on the injector. Synergy mode will not be used, the primary router will just treat the dome as a wired wan link and use it to pass traffic like any other wired ethernet connection. Since the dome is a single 5G connection this will not affect the ability to use speedfusion on the Balance Two, if you had a dual modem dome this config would limit your ability to use only one wan connection in the dome for your Speedfusion profiles in the Balance Two (primary router).
I had it setup the above way for years pre synergy mode and it worked fine and was a decent config but i just couldnt see signal strength etc of the dome from the primary router dashboard. There are links to access the dashboard regardless though so its not terrible hard to just let them run separate if you want to use the POE.
Note that we do sell a single port poe injector that runs on 12-24v DC which works with the dome if you want to stick with option 2 and avoid needing an inverter. I’m not sure i can share links here but if you search mobilemusthave’s website for 1 port POE injector you’ll see it. Under 100 bucks.
Thanks. Just FYI, I have installed 8.4 beta on both the Balance Two and the HD Dome Pro. Synergy mode seems to be working with the SIM Injector in between the Dome and the Balance Two and connected to the Balance Two WAN port. The dome is using the remote SIM in the SIM Injector and is connected. I’m just testing things out but I assume you observed some odd behavior in this mode and that’s why the recommendations are its not supported?
8.4 broke synergy mode for me. I have a BR2 Pro (SC) and Transit Duo Pro E (SD) and the SD can no longer detect any remote sim’s. (I have the “new” SIM Inj mini). Everything worked fine prior to upgrading to 8.4.0b01. I have opened a case w/ PL - but I will need to be rolling back to 8.3 so I can get the SD back online.
Thanks, Gary, that’s excellent! No this didn’t work in my testing in previous firmware’s but there were a ton of bug fixes in 8.4 so perhaps they added logic to talk to the sim injector on the WAN side of the primary router. I was never able to get this working in the past and didnt have a scenario to test is as i’m using an MBX which has POE now on the WAN with 8.4
Did you update your sim injector to the latest firmware outlined in the 8.4 release notes? I posted a link above. Interesting for sure, would need to know more about where everything was located in the topology.
I’ll be monitoring the setup closely to see how it performs. Will post any updates. You don’t happen to know if you can access the SIM Injector console remotely to upgrade the firmware on that device. Its still running 1.1.115.
I believe if you plug a PC into the LAN port of the injector located on the WAN side of your primary device. it should get an IP address from the dome since DHCP is enabled inside of synergy mode. Then you can access the sim injector via the same network. You can login to your dome via incontrol and look under the client list to find out where the SIM injector is located. Another method if that doesnt work is just to remove the sim injector and place it inside the lan of the Balance Two, then find it in the client list and access it that way and upgrade the firmware then put it back on the wan side after the upgrade. Second option probably less hassle and easier then trying to find the sim injector burried in the WAN side inside of synergy mode.
Thanks. Yes, that method works and I’ve done that when I’m at the location. Unfortunately, these devices are in South Africa and right now I’m in the US so was hoping (wishing) there was a means to access the SIM Injector remotely. I thought maybe you would have a magical solution. 
But I guess I’ll have to wait until my next visit to the location to do the firmware update locally.
one thought that comes to mind is using intouch which has the ability to access LAN items but you need to have a SpeedFusion Cloud connection and since you’re accessing it on the synergy device i’m not certain it will work as you would need to have a tunnel working on the dome (another reason to put the sim injector on the lan side of the Balance Two long term even if you need a poe injector unfortunately). Might be worth poking around with intouch to see if you can get it to work. Without testing i’m a bit out of my depth on that one 
Glad the core request is working though and we explored the various configuration options in the thread.