Hi All,
Please allow me to clarify why the Starlink location information may no longer match the actual device location shown previously.
Based on the latest information available, Starlink appears to be making changes to their telemetry/API behavior around 20 May, and this behavior change is triggered from the Starlink side rather than by Peplink.
Previously, the Starlink telemetry/local API exposed actual GPS coordinates (latitude/longitude), which allowed Peplink and InControl2 to display accurate device positioning on the fleet map.
However, with the newer Starlink telemetry/API behavior, precise GPS coordinates may no longer be exposed to third-party integrations in the same way as before. Instead, the available location-related information appears to be based on H3 geospatial indexing / H3 Cell ID representation rather than exact GPS coordinates.
For comparison:
- Actual GPS coordinates
- Example:
37.7749, -122.4194
- Represents the exact physical device location with high accuracy
- H3 Cell ID
- Example:
8928308280fffff
- Represents a hexagonal geographic region instead of an exact point location
To better explain this, an H3 Cell ID works more like a “zone” or “coverage area” on the map rather than a true GPS pin location.
For example:
- Actual GPS may place a vehicle precisely at:
- A parking lot
- Building entrance
- Marina dock
- Road junction
- An H3 Cell may only indicate that the device is somewhere inside a larger hexagonal region that could cover:
- Multiple streets
- An entire neighborhood
- A large industrial area
- Several kilometers of highway
- Offshore or marine regions
Because the device could physically be anywhere within that hexagonal region, the center point of the H3 cell may differ significantly from the device’s actual position.
As a result, Peplink cannot reliably display the exact device location on the GPS fleet map in the same way as before, since the telemetry information currently exposed by Starlink no longer provides GPS-level positioning accuracy.
At Peplink, we always value customer feedback and continuously evaluate ways to improve integration behavior wherever possible.
At the same time, we would also like to better understand whether the new H3-based location information provided by Starlink would still be useful operationally for customers if exposed within InControl2.
Since H3 Cell ID represents an approximate geographic region instead of an exact GPS position, there are still open questions on how practical or meaningful this information would be in real-world deployments. For example:
- Would users still find value in seeing the approximate H3 region on the map?
- Would the information still help for fleet visibility, regional monitoring, or service availability tracking?
- Or would the reduced accuracy create confusion compared to traditional GPS positioning expectations?
We are currently collecting feedback and use cases from the community to better understand whether:
- H3 Cell ID information should be exposed in InControl2
- How it should be presented visually
- And whether it would provide enough operational value despite not being equivalent to true GPS positioning
We appreciate everyone’s feedback and use cases, as it helps us evaluate the best way forward for future integration improvements.