Requesting help to set up a Balance 20X for home use...20X will not connect

No matter what I do, the Balance 20X WILL NOT CONNECT.

I’ve purchased a Peplink Balance 20 X. I tried the Surf Soho mk3 but the throughput is to low. I then switched to the Synology RT2600ac and 2 of the MR2200ac and they work great. Fast fast fast. I was never sure if I really had the network secure. So I stepped up and purchased this 20 X. Even though the throughput is a little slower than the RT2600ac. Whereas the Synology is like a sprinter, fast and fleeting, the 20 X is like a Quarter horse or a Clydesdale. Might be a little slower but it will get you there and the power is tremendous, not to mention SECURE.

Somehow a few weeks ago, I bricked the first 20 X. No matter what the good folks at Peplink and the Five G Store, where I purchased the device did to help, the 20X stayed in a perpetual “connecting” state. Which we now believe to be ALL caused by freaking Comca$t. After roughly two weeks of following their directions, Peplink authorized a RMA and 5G sent me a replacement. Which sits in the box.

I just use the internet at home for everything all of us use the internet for. No, not porn. Lots of music, Streaming movies, security cameras, thermostats and other IoT devices. As all of you know being able to separate all of this into different Vlans helps keep the network safe. Thank you PEPLINK/PEPWAVE! Or so I’ve read by Mr. M. Horowitz at It’s because of him I’ve purchased the Peplink devices I have. For the little I know, everything he says on his site makes sense when it comes to security.

So, the main question.

Can someone, please help me set up this Balance 20 X properly with SECURITY being the main focus?

Last thoughts.

I understand perfectly why men & women whove busted their arses studying about all of this Networking and WiFi and the like are unwilling to help some noob. In my home town I’ve called every Networking outfit to ask for help and offered money. None of them will help. Most just hang up. Laughing. Why can’t regular folks have security like the enlightened?

Why is UnP and Nat-pmp disabled, as it should be out of the box but Intrusion Security has to be enabled. Why aren’t there guidlines from Peplink printed for at least basic security for their devices? I ask rhetorically only because NO company does this.

What you see here is the limit of my knowledge. If noone will assist. I’d like to sell all of this equipment.

Dirt cheap.

Fustrated beyond belief.


Hang in there. Network security is different for everyone as each environment varies greatly. There’s also a lot of different opinions on what “SECURITY being the main focus” means. Every network setup is different (from fairly simple to complex).

The router security page you reference makes good points, but unfortunately doesn’t get into the depth on some of the topics that are needed. For example, I don’t know that you need to setup two routers. Does your ISP provide you a router? If so, I’d consider that the “first” router. Then your Peplink would be the “second”. I always set up my own router on my side, behind the ISP router/equipment. Then all of my devices connect to my router. This allows me to maintain network access and also blocks the ISP from gaining information about my setup (let alone, if they goof a firewall rule or get hacked, the Peplink provides another layer of security).

Security is built in layers. The Peplink 20X (which I’m running also due to the increased throughput) should provide a good level of security out of the box. The next “layer” would/could include adding VLANs, along with access rules to those VLANs.

It depends on how complex your environment is and to what level you need to take your security to. No product is completely safe from being breached. You just have to make yourself more of a hassle to break into than the next guy down the line.

I’m sure there are many here willing to help or provides suggestions on first/next steps. The goal right now would be to get some basic security improvements in place, and then learn and implement some of the other great features the Peplink offers.


Your comment about perpetual “connecting” scares me. Are you referring to the Balance 20x connecting to a cable modem? If so, which modem and who is your ISP? I ask because this apparently is a known problem, just with the Balance 20x. It is not yet solved. There is an item on the Forum here about this.

For an initial out of the box, reasonably secure setup the instructions here for the Surf SOHO

Pepwave Surf SOHO router initial configuration -

apply to the Balance 20x too. The user interface for the two routers is mostly the same, I will review this page and update it so it can be used for the B20x too. I may also create a new “what I block” page with some basic stuff on firewall rules, DNS and content blocking.

Taking a step back, just by using a Peplink product, you are already far more secure than people using a router from their ISP. Also, much more secure than Synology which has a NAS mindset (sharing is good) rather than a router security mindset (sharing is bad).


Yes, about two months ago my first 20X was connected to an Arris SB8200. I’d had that modem for about 2 years. Service is the gigabit service via scamcast, I’m sorry, I meant to say Comca$t. For approximately 3.5 weeks I was receiving help from Peplink support. Following their lead and performing various steps as instructed. Including, speaking with Arris support, having Comcast out to put in a new drop from the telephone pole across the street and new line all the way to the service box. All to no avail. I put a switch in between the modem and the router, nothing. The wired connection showed a perpetual state of connecting, though it never did. Through all this I could set up the Synology or the Airpot Extreme and they would connect immediately after boot.
Peplink finally authorized a replacement 20x. Which as stated before sits in its box ready to go. I’ve since purchased a CM2000 modem from Microcenter and it’s working with the AirPort Extreme for now.

I was not aware of an ongoing connectivity issue with the 20x. Thank you for the link to the Soho setup and the encouraging words about my decision to use Peplink instead of other equipment. As a matter of fact the choice is honestly because of reading what another Mike says on his website.

I’ll post what takes place, but during the week I’m so busy with my job I won’t get to the process til this coming Saturday.

I connected the replacement 20X to one of my Mac’s, signed in to the router interface, changed the password, following a few of the configuration steps from Saved and applied as required, connnected to the new modem and wait for it…NOTHING!

On the dashboard the status of the 20X continues to show …Connecting. It doesn’t.

I’ve tried, well, everything I can think of.

Rebooted devices in the appropriate oder. I’ve changed cables. I changed switches, I’ve put a switch in between the modem and the 20X. I changed computers, different Macs. The Airport Extreme and the Synology RT2600ac connect flawlessly. I’ve even tried the different cables with the non Peplink devices. They still connect. I’ve tried my Surf Soho Mk3, it connects. But the 20X does not.

As stated before, Comcast put in a new drop from the pole on the street, new wiring all the way to the wall plate. Comcast, in the wiring at the box uses Siemens inline surge protectors, they’ve been replaced. Also, bypassed in case of an issue with signal strength. Further, I realize this has nothing to do with this issue but just so it’s stated. Everything, all electronics sit behind large Sine Wave APC’s for clean power. And the entire house is protected by a 240,000 amp surge processor from Siemens, my own.

Lastly, I reset the 20X to factory settings for the third time today and connected with no changes to the settings other than the password. Still no connection.

Any thoughts?

Suggestion: Open a ticket. The nice support folks are working on a similar issue for us, also with a 20X and the evil Comcast. I’d also recommend posting the ticket number here.

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I’m going to start another one now. Ticket #21070592

Thank you Rick.

@tws, I replied your ticket. Please help to follow up there,


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Thanks TK. Working on setting up Cellular service for the B20X. T

Thank you Michael234 for replying. I’ve read your webite several times and I really appreciate the insight.