Is the MAX HD2 Dome suitable for me?
What is the MAX HD2 Dome?
The MAX HD2 Dome is a dual cellular router that provides dual-cellular Bandwidth Bonding in an IP67 enclosure. The MAX HD2 Dome comes with redundant slim slots, supports dual cellular radios, and has a minimal profile on the rooftop while providing maximum signal.
How many versions of the MAX HD2 Dome do Peplink offer?
We currently offer six versions, depending on your requirements:
- LTE (Europe/International)
- LTE-A (Worldwide)
- LTE-A (Asia Pacific)
- LTE-A/LTE-A Pro (America/FirstNet)
- LTE-A/LTE-A Pro (Global)
- LTE-A Pro (Global)
How fast is this device?
| MAX HD2 Dome (LTE Modem) | MAX HD2 Dome (LTE-A Modem) | MAX HD2 Dome (LTE-A Pro Modem) | |
|---|---|---|---|
| Downlink Data rate | 100 Mb/sec | 300 Mb/sec | 600 Mb/sec |
| Uplink Data rate | 50 Mb/sec | 50 Mb/sec | 150 Mb/sec |
A complete Spec Sheet can be found here.
What certifications does the MAX HD2 Dome have?
The MAX HD2 Dome has certifications on:
- FCC, CE, RoHS
- Electromagnetic Compatibility: EN 61000
The rugged metal enclosure and certification allows the MAX HD2 Dome to be deployed in a wide variety of situations.
What is the best use case for the MAX HD2 Dome?
The answer isn’t set in stone as it is suitable for a wide range of verticals: Maritime, Mobile HealthCare, transport connectivity, remote site…etc.
Click here and we can work out a cost-effective solution with the best overall performance together.
How many ways can it connect to the Internet?
The MAX HD2 Dome has two LTE modems with redundant SIM slots.
What is included with the MAX HD2 Dome?
What is in the box?
Along with the MAX HD2 Dome, there are: 1 x Ethernet Splitter, 2 x Waterproof Ethernet Connectors (ACW-112), and 1x Mounting Kit set.
| MAX HD2 Dome | |
|---|---|
| Ethernet Splitter | 1 |
| Waterproof Ethernet Connector (ACW-112) | 2 |
| Mounting Kit Set | 1 |
What is an Ethernet Splitter?
An Ethernet Splitter enables an additional GE LAN output for the MAX HD2 Dome. It also provides more deployment flexibility as the included mounting bracket can be used with the Ethernet Splitter.
Is my product covered under warranty?
Yes, all Peplink products come inclusive of a 1-year warranty. Please ensure your device is sales registered to reflect an accurate warranty start and end date (see below for more detail)
How do I sales register my device?
Maintaining an accurate sales register date will ensure your warranty status is counted from the date of sale rather than the date of delivery.
To sales register your device:
- Visit access.peplink.com
- Login to your existing PeplinkID account or create a new login
- Once verified and logged in. Select Device> Register Device
- Enter details and Save Changes.
Once updated, the corresponding warranty status will automatically be updated.
Can I extend my warranty beyond its coverage period?
Yes, all warranties can be extended on a year-to-year basis.
| MAX HD2 Dome (LTE Modem) | MAX HD2 Dome (LTE-A / LTE-A Pro Modem) | |
|---|---|---|
| EssentialCare | 1 Year | 2 Year | 1 Year | 2 Year |
| SmartCare | 1 Year | 3 Year | 1 Year | 3 Year |
Renewals can be purchased through our local Peplink Certified Partners or directly from Peplink eStore at the time of sale or any time thereafter.
What is the difference between EssentialCare and SmartCare?
EssentialCare is a subscription that bundles InControl, the Warranty, and SpeedFusion Connect Protect usage into a single package. Click here to learn more about EssentialCare.
SmartCare is similar to EssentialCare. SmartCare also bundles InControl, the Warranty, and SpeedFusion Connect Protect usage in a single package. Different from EssentialCare, SmartCare provides advanced hardware placement for Return Material Authorization (RMA).
What is SpeedFusion Connect Protect?
SpeedFusion Connect Protect is Peplink’s global network of SpeedFusion endpoints. With an active CarePlan or SpeedFusion Connect Protect data plan, you can utilize SpeedFusion wherever you are, eliminating the need for any additional hardware. Unsure of what you need? Check out this useful post.
Does the MAX HD2 Dome employ Peplink’s SpeedFusion technology or SpeedFusion VPN?
All Peplink products are capable of using SpeedFusion VPN. The MAX HD2 Dome supports SpeedFusion Hot Failover, WAN Smoothing, and Bandwidth Bonding…etc.
What is SpeedFusion technology?
Peplink’s patented SpeedFusion technology is a powerful VPN tunnel equipped with a variety of technologies such as Hot Failover, WAN Smoothing, Bandwidth Bonding, and much more. This empowers users with the flexibility and tools required to achieve unbreakable connectivity in any vertical or scenario that they might find themselves in. Click here to learn more about SpeedFusion.
How can I purchase a license for SpeedFusion Connect Protect with higher traffic speed and additional usage?
Easy. Look here!
Using the MAX HD2 Dome
What size should the SIMs be?
The MAX HD2 Dome uses Mini-SIM (2FF).
Where can I install the SIMs? Is there any installation guide?
Here is the video that demonstrates how to install SIMs to your MAX HD2 Dome.
You can click here to find the installation guide for the MAX HD2 Dome.
I see the unit has multiple SIM slots. Can they be used simultaneously?
The MAX HD2 Dome has one LTE modem. Each LTE modem has two SIM slots. You can load two SIMs and switch between them but you can only use one at a time.
Is the MAX HD2 Dome a good choice for outdoor applications?
Yes. The MAX HD2 Dome has an IP67 in Ingress Protection rating, which is the highest protection against both dust and water. The MAX HD2 Dome has a rugged metal enclosure for long-term outdoor applications. Click here to learn more about the robust design of the MAX HD2 Dome.
Why would I use SpeedFusion VPN?
SpeedFusion VPN is a capability built into the MAX HD2 Dome. It permits the users to construct a VPN tunnel between Peplink devices. This tunnel may be set up to be unencrypted or even encrypted with AES-256 encryption. For example, if you have a MAX HD2 Dome at an outdoor site and a Peplink Balance series router at another location, you can establish a connection between the two locations, allowing the flow of resources from one location to the other (Either a Layer 2 or Layer 3 tunnel may be constructed).
Does MAX HD2 Dome provide GPS tracking?
Yes. The MAX HD2 Dome has an embedded GPS antenna, which can work with InControl cloud-based management to provide fleet tracking features. You can keep tabs on locations and manage your mobile network from any Internet-connected device.
What is the maximum power consumption of the MAX HD2 Dome?
The maximum power consumption of the MAX HD2 Dome is 20W.
Does the MAX HD2 Dome support PoE features?
Yes. The MAX HD2 Dome supports 802.3at PoE Input. With the Ethernet Splitter, an additional 802.3af PoE Output is available.
MAX HD2 Dome & Public Safety
Can the MAX HD2 Dome use Band 71?
Yes. The MAX HD2 Dome can use Band 71. Band 71 is a band frequency provided by T-Mobile. It operates at a 600MHz frequency that travels twice as far, and works four times better in buildings than conventional LTE bands. You can insert your T-Mobile SIM into any cellular slot of the MAX HD2 Dome to use Band 71.
Licenses and Accessories
Does the MAX HD2 Dome require any external antennas?
The MAX HD2 Dome has an embedded internal antenna, therefore no external antenna is needed.
How can I subscribe to the InControl 2 service?
The MAX HD2 Dome comes with a 1-year subscription to EssentialCare, which includes InControl 2. Both extending EssentialCare beyond the first year and subscribing to SmartCare includes the InControl 2 function.
Can the MAX HD2 Dome overcome spotty coverage issues?
Yes. The MAX HD2 Dome supports up to 4 SIM cards. You can connect a Peplink SIM injector to the MAX HD2 Dome to add an additional 8 SIM slots. With up to 12 cellular providers to connect to, spotty coverage will simply not be a problem.
Click here to learn more about how SIM Injector provides more SIM and range to your MAX HD2 Dome.
Can it connect to an OpenVPN server from a commercial VPN provider (ExpressVPN, ProtonVPN, etc)?
Yes. An optional license (LIC-OPN-WAN) will enable the OpenVPN WAN functionality.
What can I do if I need support?
Does Peplink offer support for this product? What if I have difficulties setting it up?
First, Peplink partners always provide support to the users of the products they have sold, so always reach out to the place of purchase first.
For those who prefer self-service, Peplink has a very active forum. Among the regular forum, users are Peplink Partners, Peplink employees, and many very knowledgeable users. Generally, folks with questions get answers rather quickly. In the unlikely event of a suspected hardware or firmware issue, you can enter a support ticket with Peplink directly. You will then receive attention from some of the next engineers! Peplink supports its owners like no other.
I can’t access the Internet via the MAX HD2 Dome. What can I do in the first place?
Visit this link (troubleshooting section) for a basic software walkthrough and troubleshooting guide. If you need further assistance, please reach out to us on our forum, and the team will get you online.