Possible firmware ver string mismatch


#1

Incontrol unable to update pepwave max br1 to 7.1.1 from 7.1.0. Getting error that it has tried 20 times and it might be a firmware ver string mismatch. Given firmware controlled by incontrol, what is best way to resolve issue?


#2

@cforness, this is strange, would you submit a support ticket together with a diagnostic report for us to take closer look?


#3

How do I pull a diagnostic report?


#4

Please refer to the link below.


#5

Is this the report?

(Attachment 20190108_mbr1l_293440D7689E_diag.report is missing)


#6

@cforness

Found that you have opened a support ticket for this. Support team will help to check on this.