We just bought a Verizon JetPack while signing up for a Verizon account to use with my husband’s old iPhone 6. The JetPack works great with my Pepwave Surf SoHo router, but I can’t connect the iPhone because the router doesn’t see it (it doesn’t show up in the network list). The hotspot is turned on and my iPhone 7+ sees it in the WiFi network list 
Am I doing something wrong? What am I missing??
I’m having the same issue kind of. I see the iphone 6 but it won’t connect. I’ve reset (both) and it still won’t connect?
May i know the firmware version running for the SOHO device ? Beside that, would you able to help isolate the issue by changing the Iphone name to a simple name (used as the SSID) ?
Detail info, please refer to the forum post below:
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Where do I find the firmware version?
Found it 
6.3.3 Build 1068
Firmware 6.3.3 build 1069
SSID is “iPhone 6”
Caroyl
Do you still having issue on this ?
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We are on a cruise now so I’m not near the PepWave, but the problem remains. I can’t get it to see the iPhone hotspot OR the Verizon JetPack 
Caroyl
Can you please try upgrading the firmware on the SOHO? This can be done from System > Firmware. Another option is finding the Hardware Revision and downloading the current version of firmware from here. You’ll still navigate to System > Firmware to manually upload the firmware file.
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I downloaded and installed Firmware 7.1.2 yesterday and I can finally see and connect to the Verizon JetPack 
Unfortunately, I still can’t see the hotspot from our iPhones, also on the Verizon network. 
Please open a support ticket for support team to check.
https://contact.peplink.com/secure/create-support-ticket.html
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I just started my soho up after i turned it off for the last 6 mos as it wouldn’t connect to my 7730. So this new updated software should allow the 7730 to usb tether to the soho? How do I download it to the soho ? Also will this allow me to tether our t mobile iPhone hot spot too?