Pepwave Surf-On-The-Go And InControl


#1

Hello,

I’m trying to set up InContol for my Surf-On-The-Go router and I’m getting an error. In InContol, it says this device is already registered. In InControl 2, it says it is not supported. Can anyone help?


#2

Hi,

Can you please open a support tickethere for the team to check ? Please make sure you include the device serial number into the support ticket for the team to further investigate.

Surf-On-The-Go can’t be manage by InControl2 (IC2). For more information, please refer to the URL below:

Thank You


#3

Hi again,

I tried opening a support ticket and received the following response:

Hi Todd,

Surf on-the-go is not supported by Incontrol.

Do refer to the following link :

Thanks.

Regards,---------------------------------------------

Perhaps support is confused, but right on the website it says InControl supports the SOTG (http://www.peplink.com/products/pepwave-surf-on-the-go/.)

One of the main reasons I purchased the SOTG was so that I could monitor what devices are using the most bandwidth. Is there anyway to track that with the SOTG?


Thanks for the help!


#4

Hi,

SOTG is only can be manage by InControl. Believe support team had resolved your issue.

Thank You


#5

What is the solution to this problem. I am having the same difficulty.


#6

Duplicated post : Pepwave Surf on-the-go and inControl