I’ve had the Pepwave MAX Transit Router with the CAT 18 Modem for a couple months now with only a Verizon Wireless SIM. The router has been very good/stable, except when a computer connected to it is doing video conference calls over Microsoft Teams. When using Microsoft Teams with video, within 5-10 minutes I’ll receive a Health Check failure and the connection from the router to Verizon will drop, at which point I have to reboot the router to get it to reconnect to Verizon.
Currently I am using the SmartCheck setting for health checks and using Google’s DNS server IPs for the ping hosts. I have tried using different health check methods but the result always comes back to a health check failure. After a reboot the router has no problem reconnecting back to Verizon. This is also a bit odd since I believe the health check stops working at this point. I’ve let it sit as long as 10 minutes and it never reestablishes a connection back to Verizon, but it will reconnect if rebooted.
I use the router for multiple purposes(work, streaming video(Netflix, etc.), gaming, video conferencing(Zoom and Teams)) and I consistently get health check failures while doing video conferencing over Teams. As I’m required to use Teams for work this is a problem. I typically end up having to switch over to Teams on my IPhone over LTE, which works but means I can’t share my screen.
Any thoughts or suggestions would be appreciated.