Pepwave HD1 Dome with SIM injector not reading SIM´s

Product Discussion Pepwave MAX
1

Hi all,

I am currently testing on the bench the following:

Pepwave MAX HD1 Dome with firmware 8.0.2
Pepwave SIM injector with version 1.1.8

I connected the equipment, everything started working smoothly.
I inserted a SIM on SIM1 slot and followed the instructions by the Youtube video regarding the configuration of how to use the SIM with the HD2 Dome.

During this process I found the following:

  • Under SIM Remote Management in Advance Settings on the HD1, autodiscovery was enabled, but couldn´t read the SIM Injector. I manually entered the serial number.
  • Pepwave SIM injector GUI kept kicking me out when I would go to a different tab every 2 minutes. Is this normal?
  • I went to Cellular 1 Details, changed to SIM remote management and entered the SIM injector serial number by the search. Reloaded the SIM, but after reseting, it wouldn´t detect the SIM. Changed SIM slots, followed the serial number with :3, introduced APN settings, but nothing.
  • SIM injector was stuck on “setting up” on the respective SIM port.
  • SIM is working on Slot A in the HD1.
    Am I missing something? I couldn´t get the system to read the SIM.

Any help is appreciated :slight_smile:

Thank you,
J

2

The main problem :
Suppose when auto LAN discovery enabled, the HD1 should detected the SIMInjector. Please open a support ticket for support team to check.

2 Likes
3

Was there any solution to this problem? We have struck something very similar, but I will add, the Sim injector running 1.1.8 seems to be buggy and hang on simple changes a lot. rolling back to 1.0.29 seemed to help with the generallly hangs but not with the connection to the HD1 Dome

4

All good Robert,
Thank you very much.

Could you check my next support ticket? I am in a bit of a pickle as the Balance 310X is new and people are waiting for it to work haha.

The ticket is: 20050194

Thank you again,

Jonathan Colburn