Peplink Balance Failed to Bootup

Everything Else
1

Has anyone encounter the same problem that I have will peplink balance 580. It is only more than a year and suddenly stop working. Early morning and we got a complain from hotel guest about internet, when we try to troubleshot the problem, we cannot access the web GUI, and even we try to access via console but we got no luck! We have restarted the hardware several times but still it is unresponsive. Status light is green, LCD light up but no display.

Hope anyone can share if you have experience the same.

Many Thanks

balance 580
balance 5802048Ă—1536 283 KB

2

Look like the Balance 580 fail to bootup . It may related to hardware issue. Please open a support ticket here for assistance.

1 Like
3

Hi sitloongs, thank you for your reply, I have already open a ticket yesterday with this Ticket #777848
Still waiting for any good news.

Thank you!

4

Mine died yesterday. I have entered a ticket.

Any ideas to repair?

5

@timopp, since you opened the ticket, we will follow up with you there.

1 Like
6

hi my device also be like this. hope u can share how to troubleshoot it. tq

7

This should be the hardware issue if you have the similar problem. Please open ticket to claim for RMA if the device still under warranty.

8

my device is out of waranty. huhu

9

As @TK_Liew, you may proceed to submit a support ticket, see what are the options available to help you. :slight_smile:

1 Like
10

bonjour,
svp j’ai un peplink avec 3 ligne internet est je veux fixer une plage @ 192.168.0.0 /24 pour qu’il sort d’une ligne spécifique

merci

11

Hi Ayoub,

It looks like you are looking for Outbound Policy. Please see the Knowledgebase article below:

1 Like
12

Hi,

I have the same problem in a Balance 580. Have you been able to fix it ?

13

@bad_noob

Please open a support ticket for support team to check. This is related hardware faulty issue.

1 Like
14

Peplink. I have this problem but the equipment is not in the warranty period. How should I proceed?

15

@Alexandre_Hubner

Peplink do provide “Out of Warranty Repairing Service” for hardware that do not have active hardware warranty base on the Warranty, Support & Return Policies .

Please contact Peplink local partner for assistance.
https://www.peplink.com/peplink-certified-partners/

1 Like
16

hello everybody,
i had the same problem with the 305 Balance, it happened couple of days ago the device restart and didnt boot after that. what i should do to fix it?