Gentlemen…
My ID [Ticket #756437] in 15/10/2015 - no return.
I have a Peplink Balance 380 is not responding anymore!?
The LCD screen just displays ######### and pressing any of the buttons does not help, also the network outlets are only flashing orange.
Any suggestions? I have allready disconnected it from power, switched on-off without success.
Please can return’m grateful.
Thank you.
Junior
A just and perfect day…
Hi,
I have responded you 2 times on Oct 16 2015 18:55:06 and Oct 19 2015 14:48:34. Look like you didn’t receive my responses. I confirmed the e-mail you used in ticket and forum are same.
This unit was faulty and out of warranty. Out of Warranty Repair is the option. This will incur some charges. I will PM you the cost and let me know your decision (preferred via ticket). Please provide another e-mail address. I will add into your ticket.
Thank you.
Hi,
I didn’t any feedback from you. Any update on this?
Hello, I have similar issues with my Balance 380, I tried to Putty into the unit with a console cord
The unit was never used and sat for 3 years. The internal battery was dead and replaced. an you please advise on the cost for an out of warranty repair?
Thank you
@chrisnia, please refer to our latest hardware warranty renewal policy - https://forum.peplink.com/t/hardware-warranty-policy/21333. Please contact your point of purchase to do a trade-in replacement if the warranty was expired over 2 years.
Hello, I bought it used from a third party - I was not the original buyer
@chrisnia- if you did not purchase our products from an authorized reseller, we cannot guarantee the quality of the device. You should return the products to the seller and ask for a refund.
You can purchase official Peplink products globally from our authorized partners listed here:
https://www.peplink.com/peplink-certified-partners/
