Hi all. I’ve encountered an issue during upgrading of Peplink Balance 380 firmware and hope you can help me.
I have 2 Peplink Balance 380 configured as HA. The current firmware is 6.2.2, and hardware revision is 5. Based on the support website, the highest firmware I can upgrade to now is 6.3.4.
I’ve tried to upgrade following the guide here, but after upgrading the slave to 6.3.4, I can no longer ping the WAN IP or access the web management of this unit. However, InControl shows the device is online.
I can access the web management via InControl, and thus I used it to downgrade back to 6.2.2, and the WAN IP is pingable and accessible again.
Did anyone encounter this issue before and how should I go about fixing this? Thanks.