Tetranz & djamesgraham, as an FYI, MMH uses some outfit in Georgia (Envision Svcs) for the AT&T plans I have. At least that is the outfit I pay. I have 2 plans (one for the RV & one for the home office) that I’ve been using since May, 2020. The installation & setup of the Peplink devices with the AT&T SIM was essentially a plug & play set-up.
As the volume of sales increased for MMH, their willingness to provide, what I would consider 1st level support (in my case SpeedFusion), diminished. In fairness to MMH, they always responded to my communications. However, their responses left a lot to be desired. Because of that, I would not buy from them again.
Overall, I’ve been pleased with the 3rd party reseller AT&T data plans I acquired through them. Prices were much better in May, 2020 & have not seen any increases.
An observation, perhaps unwarranted in some cases, to pay close to $1K for a cellular modem setup & then try to game the cellular provider with a data plan not compatible with the device seems foolish. As consumers of these products we have some responsibility to understand some of the technology that makes these thing work.
djamesgraham, a $500.00 lesson would be hard for me to swallow. I would certainly try & reverse the charge.
Yeah it was Envision services for me too from MMH about a year ago but they’re also https://www.ezmobiledata.com because the email address on the PayPal payment to Envision is [email protected]. When I first checked, they were selling directly from that site but shortly after that it changed to “no plans available”. I guess they’re getting enough business from MMH and elsewhere. I could never trace them a physical address. Not that it really matters, I was just curious who or where they were.
Then some posts on Reddit 
convinced me to save money by using a phone plan instead. For a few months I had both AT&T and T-Mobile phone plans in the Pepwave at about the same total cost as the Envision plan. They worked fine without problems but with more research I decided that was a foolish idea which was going to run into trouble eventually. I wasn’t using the RV for a while and didn’t need it but now I have the 100 GB for $55 direct from AT&T plus I also have unlimited tethering from an Android tablet on the AT&T $20 tablet plan and unlimited tethering from a phone on Visible for $25. I can connect both of those via a Raspberry Pi into the Pepwave’s WAN and everything else stays the same. I’ve resisted the temptation to put the tablet plan in the Pepwave but I know a lot of people do that. The modem in the Pepwave is still good of course because it allows me to use an external antenna.
Luckily the days of phone contracts are gone so it’s relatively painless to try something direct from a carrier for a month or two.
Hello my friend
I don’t know - I have been on the struggle bus - I have T-Mobile from EVDO working great and stable all along the East Coast US for two months now. They have been awesome. We tried their ATT & Sprint Plan and neither worked in my Pepwave MAX Transit Duo - they did not charge me for either and worked hard to get them to work. Interestingly enough, Sprint is closing down its networks (not sure what that means - if they are just transitioning to the TMOBILE network) - I am investigating other ATT providers - I guess depending on their volume - they will provide better support and look into getting my Pepwave on - I really don’t know how this works from the providers side.
As a side note - the EZMOBILEDATA website is long gone. I meant to send that note to you.
Here I am, 3 years later, with this same problem. Except I can’t get the SIM to be recognized even after entering “broadband”.
I bought my RV with a Pepwave Max Duo already installed. It was held to the wall with command strips, I had to peel it away to get the password info off the label. Now it’s hanging by the antenna wires as I still can’t get the SIM to read.
I’m not a ludite. I worked as a product manager for Internet products at several ISPs in the 1990s, this should be easy for me to figure out. But I’m tearing my hair out. The wifi password (after I got the box off the wall) is not working. I had to drag out an old computer with an ethernet connection, and dig into my cables box for an ethernet cable to even get to the Peplink management page. I don’t have a long enough cable to reach a table, the computer is on the floor. So much not-fun but doable if I can get things to work. I got logged in and changed the login admin password as required. But that’s as far as I’ve made progress.
All I see is “scanning” with no progress. I’ve turned it off and on. I’ve tried the card in several slots. I don’t know which slot it “best” - right or left, top or bottom?
I can’t find the BLEEPING manual that was in the paperwork when I bought this RV. I tried to find and download one, and I find either useless FAQs masquerading as a manual, or a 300 page manual that is apparently for every product Peplink ever made and yet it STILL doesn’t show how to insert the SIM card or which slot is the “primary” one.
I’m currently online on my laptop, tethered to my phone. I’m in an area outside of Chicago, in farm country, surrounded by towers, but my Verizon phone is giving me ping times of over 1000 ms and 50% packet loss. I have a GoogleFi phone that should be giving me redundant connectivity through Tmobile towers but it too is going through Verizon with the same awful throughput. I have this brand new $99/month unlimited AT&T SIM for the Peplink, and I can’t get it to work.
And because I bought the RV with the Peplink installed, I have no “vendor support”.
Thank you for listening. I hope someone can help.