Hello Peplink Team,
For the past couple of months, we have received information from several of our customers (including experiencing the issue ourselves) in accessing URLs within emails that pass through Peplink Routers where “Web Blocking - Adware” is enabled.
Based on our observations and investigations, it appears that URLs using the domain of “list-manage.com” appear incorrectly categorised as “Ads” (found at line 2619 of the lite Content Filtering Database - Download (r20220126)).
How can we get this false positive corrected and auto-updated? We do not wish to log onto all of our customer’s routers to add in an exemption for the domain manually?
Unfortenly there is no method within InControl2 yet to manage the Content Filtering for Peplink|Pepwave Routers.
Several other discussions seek improvements in the Content Filtering with the Peplink Community Forum; it would be great to see some proactive resolve to improve this feature as per the many requests.
Any blocking system is always going to make a mistake. They all need both an allow list and a block list to handle the inevitable oversights. I have looked into ad blocking offered by VPN services and only one has allow/block lists to personalize their generic setting. Amongst DNS providers too, only a single company that I know of (NextDNS) offers this level of personalization. pcWRT has an temporary ad blocking suspension option on the router login screen that can be activated without even logging in to the router.
The URL list-manage.com is a very controversial discussion because of the website is related to Marketing and advertisement and it’s recategorizes from time to time under different content categories. You are right in this case, you should exempted the URLs if user feel that the websites is false positive being block. Attached is the screenshot for other product vendor that the list-manage.com have been recategorizes for multiple times.
You can copy and paste the CSV format for the exempted URL list and paste the same list to other devices as well via the URL.
Do allow me to get your permission to change this forum post under feature request post to allow Engineering team to consider the feasibility to manage the content blocking option in the IC2 as the future feature enhancement.
Hello @sitloongs ,
We have another example, customers with the Balance 380 & Balance 580 have now not received a database update since the r20220126.
A website used a lot to source freelancers, and short-term contractors called “fiverr.com” have gotten incorrectly categorised as “Malware”.
As a community, it would be great to support Peplink with a better way of correctly having these false-positive and related categories updated and allow for more frequent regular (like monthly) updates to the content filtering databases.
Having to manually go into all of our customer routers to add exemptions due to these false positives is tedious.
Hello Peplink team,
Here is another. Does anyone know who zendesk.com is?
The domain is classified as MALWARE and PORN as two subdomains are tagged that affect all the domains sitting within.
PLEASE, Peplink team, find a better community-based way to fix these and have frequent (at least monthly) updates.
We have opened a Support Ticket #22071174 as this has become a commercial issue now impacting several of our clients, and even emails getting sent from Peplink’s CRM with links to “list-manage.com” when “list-manage.com” gets included within the exemption lists are not working.
Hello @WeiMing, @TK_Liew & @sitloongs,
Thanks for your past engagement in this ongoing community discussion.
Several other previous discussions are relevant here:
The consolidation in filtering categories in the Peplink router’s Content Filtering is causing ongoing problems for our customers using primarily the “Full Version”.
Several of our Australian customers have a significant issue with many of the Australian Government websites (gov.au) in the r20250307 getting categorised as “Drugs” (seventy sites).
Category
Domain
drugs
agedcarequality.gov.au
drugs
ambulance.vic.gov.au
drugs
canceraustralia.gov.au
drugs
cancerscreening.gov.au
drugs
digitalhealth.gov.au
drugs
doctorconnect.gov.au
drugs
healthstarrating.gov.au
drugs
hearingservices.gov.au
drugs
myhealthrecord.gov.au
drugs
pharmacyboard.gov.au
drugs
privatehealth.gov.au
drugs
psychologyboard.gov.au
drugs
safetyandquality.gov.au
drugs
vichealth.vic.gov.au
gambling
responsiblegambling.vic.gov.au
drugs
alcohol.gov.au
drugs
arpansa.gov.au
drugs
dhhs.tas.gov.au
drugs
dhhs.vic.gov.au
drugs
ehealth.gov.au
drugs
openarms.gov.au
drugs
quitnow.gov.au
drugs
sportaus.gov.au
aggressive
senate.gov.au
gambling
lotterywest.wa.gov.au
drugs
aacqa.gov.au
drugs
ahpra.gov.au
drugs
blood.gov.au
drugs
health.gov.au
drugs
nhmrc.gov.au
drugs
antarctica.gov.au
drugs
australia.gov.au
drugs
bladderbowel.gov.au
drugs
carergateway.gov.au
drugs
covidsafe.gov.au
drugs
dentalboard.gov.au
drugs
eatforhealth.gov.au
drugs
headtohealth.gov.au
drugs
health.qld.gov.au
drugs
health.vic.gov.au
drugs
healthdirect.gov.au
drugs
healthinsite.gov.au
drugs
healthywa.wa.gov.au
drugs
jobaccess.gov.au
drugs
mbsonline.gov.au
drugs
medicalboard.gov.au
drugs
myagedcare.gov.au
drugs
myhospitals.gov.au
drugs
sahealth.sa.gov.au
drugs
toiletmap.gov.au
drugs
aad.gov.au
drugs
aic.gov.au
drugs
aihw.gov.au
drugs
ihpa.gov.au
drugs
nal.gov.au
drugs
ndis.gov.au
drugs
nrv.gov.au
drugs
odc.gov.au
drugs
ogtr.gov.au
drugs
pbs.gov.au
drugs
tga.gov.au
drugs
chiefpsychiatrist.sa.gov.au
drugs
coaghealthcouncil.gov.au
drugs
mentalhealthcommission.gov.au
drugs
nationaldrugstrategy.gov.au
drugs
nursingmidwiferyboard.gov.au
drugs
respectvictoria.vic.gov.au
aggressive
ea.gov.au
drugs
australianclinicaltrials.gov.au
As a community (or at least a circle of established, trusted Peplink Partners), we seek a tool to mitigate or assess those responsible for determining these classifications.
One of the most frustrating things is that we must now log into all our customers’ systems/routers and add an exemption for “gov.au” for the content filtering. The numbers and time involved are considerable.
PLEASE, Peplink ( @Alex & @Keith ), revisit allocating new resources to this and evolve the feature.
I just got the confirmation from the Engineering team, those government domains will be removed from the drug category for the coming Content Filtering DB update. This will fix the false positive issue
