A few months ago, our ability to use the Remote Web Admin function seems to have stopped working.
After selecting Settings, Remote Web Admin from InControl2, the new tab that is opened spins endlessly on “Contacting the Device” and we no longer get to the Router’s Admin Page.
Yes, we encountered periodic intermittent timeouts contacting the device in the past, but almost always was able to eventually get into the Router’s Admin page. Now it never connects.
We are using Pepwave MAX BR1 Mini LTE and have units deployed with multiple firmware versions: 8.0.0s061 build 3484, 7.1.1 build 3102, 7.1.1s106 build 3254 The behavior is the same on all firmware versions. These same units never had this issue before, we could always access them.
We noticed this behavior seems to have started in about August 2019 and seems to have coincided to when InControl2 added the Web CLI feature (which also does not work).
So, now we are unable to reach any deployed units to make any config changes. Is there something we need to do now, that was not required before to use this feature?