InControl Public IP Addresses

[sitloongs]

@Tyronewaitrose

Confirmed the IP address 54.254.186.173 is Peplink Remote Assistance (RA) server IP.

Do you have RA service turned on for your Balance device ? If yes, you can turn off the service.

Detail info regarding to Peplink Remote Assistance (RA) :

How to enable Remote Assistance

[Update - 8.3.0] **Starting from firmware 8.3.0, the user is able to define the Remote Assistance activation period (1 - 99 days), the default is 7 days. [image.png] Once it is turned on, you will see a message in the Device Event Log. [image.png] [End of the update - 8.3.0] When you create a support ticket with the Support Team, you might be asked to enable the Remote Assistance service in order for us to better diagnose the problem. To do so, please follow the following instructions: En…