Hi mjb87:
- 1023 is just a higher iteration on 1017 and things should work all things being equal.
- Just to confirm, the 6620L is directly connected to the USB port? Nothing between?
If so, we’d want to get our Engineering Team to take a closer look at things via a support ticket. They’ll need a landline/ethernet connection hooked up (in addition to the 6620L connection) and Remote Assistance enabled.