I have a Balance 210 with latest firmware (8.0.2 build 4407). The Modem Support Package is listed as 1023. I am trying to get a Verizon (Novatel) 6620L USB modem to work with the router. It is listed by Peplink as compatible with Modem Support Package 1017.
Does this mean I have the wrong Modem Support Package? Or is 1023 just a higher evolution than 1017 and thus it should work just as well? If I need a different package, how do I get it?
The 6620L is set for USB tethering and is connected to the USB port on my Balance 210. Yet the Balance 210 indicates “No Device Detected.” What am I missing?
1023 is just a higher iteration on 1017 and things should work all things being equal.
Just to confirm, the 6620L is directly connected to the USB port? Nothing between?
If so, we’d want to get our Engineering Team to take a closer look at things via a support ticket. They’ll need a landline/ethernet connection hooked up (in addition to the 6620L connection) and Remote Assistance enabled.
Thanks. Appreciate the info on 1023 vs. 1017. I suspected as much. Just wanted to check.
The 6620L is connected directly via USB A-A Micro cable to the router. Nothing in between.
Happy to have the support people get engaged. I have no landlines (we are in remote location) but I have a 12mbps satellite link and a 40mbps MiFi link.
I’d prefer to wait until Monday, if that is OK. I’ll issue the support ticket and enable Remote Assistance at that point.
Sounds good, the team just needs that alternate connection to remote in on while working on the USB. We’ll be on the lookout Monday for the ticket and get the big brains looking into it!
Support ticket created, Remote assistance enabled. I have done a factory reset on the 6620L just in case. I’ve confirmed that I can successfully tether via USB with my laptop. The modem is operating and has a good 4G connection. The Balance 210 still does not recognize any device, however.
I seem to recall something with long USB cables being a possible issue for some devices. If you’re using a longer cable, I’d try using one that is shorter if possible.
Thanks. I’ve tried at least six different cables. The Verizon 6620L “sees” the router and indicates it has established a USB connection. But the router still says no device is connected.
I took the advice listed above and just tried a shorter USB and it actually worked. This is the first time my Balance 30 has recognized my Novatel 7700 hotspot. The USB cable I am using is about 1’ and originally came with an SSD drive. Not sure if the cable quality is different but this one is thicker. There are some lingering issues but the router does see the hotspot now.
I must have tried 25 USB cables. It never worked. I think the USB port on my Peplink 210 is broken, so I gave up. I am a beta test user for Starlink and will use the third ethernet port for that.
Maybe I spoke too soon. It was working and then I had to reboot the router and now it is not.
I too am using Starlink. With the 210 you may have issues with the throughput being lower than your Starlink speed. My plan was to use my Balance 30 LTE for Cellular (VZ), USB (VZ Hotspot), Starlink and T-Mobile Home ISP. All works but USB.
UPDATE: After the router was rebooted, I have to unplug and replug the hotspot so that it ask me if I want to connect with USB or not. Mine is back to working now.
I then connected the Inseego MiFi M2100 5G to see if it would work and it does. That is very surprising.
After that, I connected my 8800L hotspot to it shows as connected but when I run a speedtest, it takes about a minute before the test will start and often ends with a latency error. The Balance 30 does not like the 8800L jetpack.
So I went back to the 7700 jetpack and it works great (getting about 100Mbs from it). I didn’t reconnect the M2100 to it since I use it for another purpose.
