How to change account email address?

[b8ju.umingenident]

How to submit a ticket to change account email address?

[ROAZ]

I have the same request. Can someone from Peplink please respond with instructions.

How do we change our Peplink ID account Email address?

[Gabriel_Gonz_lez_Azc]

I have the same request, I just opened a ticket but not sure if that is the correct way to change the e-mail address of the Peplink ID account.

Do anyone knows how to proceed?

Thanks

[cartwright]

any resolution , i am stuck with an email address that hasnt worked in 4 yrs

[Tink_Er]

why does it take peplink so long to respond to a simple request like this as peplink’s support page literally says to use the forum to post support questions

[Brandon_Hutson]

Our company changed email domains recently. I need to move the users to that new domain. I can’t even figure out how to change my own email!! Are we just expected to blow away all accounts and start over?

[mldowling]

Hello @Tink_Er,
I’ve been down this path with our business, as have many other Peplink Partners and Peplink users.

There is currently no way to change the associated emails with a PeplinkID.

Peplink has previously published this.

@Cassy_Mak

Continuing the discussion from General FAQ: How do I update my email address for the Peplink ecosystem?:

Q. Can I change the email address/domain associated with my Peplink ID?

No. Each Peplink ID is linked to a specific email address, and this cannot be changed. You will need to create a new Peplink ID for your new email address.

System included: InControl,, Forum, Partner Pavillion or Peplink portal,, Training, Ticketing, eStore, etc.

Others have also made feature requests of this in the past, such as being able to manage with SSO with SAML & SCIM.

SSO with SAML & SCIM

Hi Peplink, To enable companies to centrally manage theire users, it should be possible in a modern environment to bind the peplink-ID of a company domain against its own iDP like AAD or Okta by using SAMLv2 and do provisioning with SCIM. This is super default for a security product in 2023. Best regards Linus

If you are a Peplink Partner, you can view this thread. If not, please ask your Peplink Partner/Distributor to add their voice.
In Response to “How do I update my email address for the Peplink ecosystem” (Knowledge Base article)

What is worth noting is that Peplink’s team is primarily focused on hardware development; their software platform team is limited in size and resources, so this type of change and support sits very low on their list of priorities.

How we currently work with this.

• We have, for now, chosen to maintain all of our established PeplinkIDs on the origional domains (Peplink’s not the only vendor we work with that struggles with this).
• When working with Peplink tickets, we reply using the Peplink Ticketing system portal or via email, and manually choose our previous domain’s email.

One thing I haven’t previously mentioned to Peplink, although it could work, is the ability to have an email alias associated with our Peplink ID. Peplink would need to put in email verification methods to support this (much like a Peplink ID). Making this work could be just as complicated as any other solution they have looked at. The PeplinkID was, in itself, an excellent step for Peplink in aligning all of its platforms, as maintaining that alignment and system security is critical.

Have a good week ahead,
Marcus