How do I find the previous owner

[MartinLangmaid]

@jeff1

How do I find out who the previous onwer of a peplink device if the customer has no idea?

I have just seen this post. Which says that sending in a photo of the device / proof of purchase is no longer accepted.

What to do if a 'Device already belongs to another organization'

So you’ve just purchased a second-hand Peplink device and want to add it to your InControl organization so you can manage it. Upon doing so you’re met with the below message: [image] Why am I seeing this message? Each device can only be added to one InControl organization. So it means it has been previously added and still exists in another InControl organization. How do I add it to my own organization? You will need to contact the seller or previous owner and request for them to remove th…

I suspect one challenge will be that Peplink would have to judge who is telling the truth when there is ownership disputes. Not sure what the best way forward would be. What does apple do with resold iCloud registered devices?