Guest wifi doesn't get IP address suddenly (had been working)

Product Discussion Pepwave AP & Surf
7

This has now been solved with the help of @TK_Liew

The default VLAN on the switch had been removed so any VLAN traffic could not pass through the switch.

After following @TK_Liew instructions below, everything is now functioning normally.

Thank You

From TK

Problem

  1. Mismatched of Native Vlan between AP, SD Switch, and Balance One.
  • Native Vlan for Balance One = Untagged
  • Native Vlan for SD Switch = Vlan11
  • Native Vlan for AP One Ent = Untagged

So, Wifi client who connects to SSID Guest47 (Vlan11) will not grab IP from Vlan 11 of Balance One.

  1. Mismatched of Native Vlan between InControl2 and the devices.

Solution

  1. AP One Ent and others AP
  • Change back to Vlan11 for SSID Guest47
  1. InControl2
  • Create Tag for SD Switch (e.g. switch). We need to ensure the Vlan is correctly pushed to the corresponding device. Please refer to the link below to create the Tag:
    Tagging in InControl 2
  • Go to “Vlan Networks” of “GNO Office” Group. Create a new Vlan, suggest Vlan1. Then assign the new Vlan1 to Tag with “switch”. After that, edit the “Default Vlan” to the new Vlan1. The purpose here is to push Vlan1 to SD Switch and make Vlan1 as Native Vlan in SD Switch.
  1. SD Switch
    Please find the attached - SDSwitch2.png. Please ensure you choose the new Native Vlan1 after the step 2 above.

Your problem will be solved after proceeding 3 steps above.

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