We have two networks set up (untagged main network and VLAN guest network)
This had been working nicely for around 6 months through a few firmware updates on the Balance ONE and the Switch without issue.
About a week ago, clients on the guest network stopped getting an IP address (even when an IP is entered manually, there is no connectivity - iPhones display “No Internet Connection”)
We have the following in the network;
Balance ONE (Using a single WAN)
4x AP ONE ENT
1x Untagged LAN (192.168.1.0/24)
1x VLAN (18.104.22.168/24 VLAN ID 11) (Inter-VLAN routing DISABLED)
The APs are controlled by the Balance ONE and the VLANs are controlled by IC2. The AP on the Balance ONE is disabled.
The only thing that I can think of that was changed was the deletion of a subnet in the IC2 VLAN management that was been distributed to the devices (something like 10.10.1.1/24) which is not a subnet that we set up or would of used in this situation.
Is this VLAN required by IC2 if you are using the VLANs from IC2? If so how do we get it back?
We changed the Wifi configuration so the guest wifi is on the physical LAN and the clients get an IP address and internet access.
I have checked the following;
-Port settings on Balance ONE - all set to Trunk and ANY VLAN
-Port settings on Switch are all Trunk and ALL networks
It seams to us like the VLAN tagging on the Guest wifi is not happening at some point between the APs and Balance ONE.