Hello @Kedon_Luke & @Michael,
We have found a way to do this (well to some extent).
Back in the early days when we initially started using InControl2 we had all of our customers in a single organisation, each customer was setup with there own group in that organisation, then one day one of our customers said they need to give out permissions to each of the site routers in the group.
Well we did some testing and bit the bullet breaking 99% of our customers out into individual organisations (the 1% were a select few that fitted better being under our own organisation for support).
So this is what we have:
- Organisation XYZABC has several groups, each group is a separate site (or sub customer), this allows for permissions to be granted at the organisational level for those needing access to everything
- Groups can be treated as sites or franchises, those needing access (such as a client or area manager) are given just that group level permission.
In your situation @Kedon_Luke, you can move your customers busses into a separate group and give them access just at the group level, leaving you and your support team with access from the organisational level.
Happy to Help,
Marcus 