Error 500 on MAX-BR1-MINI while firmware upgrade to 7.0.1 RC4

I am trying to install the security update on a MAX-BR1-MINI via incontoll from 7.0 to 7.0.1 and receive error code 500

I have no problem to upgrade my BR1 Mini from v7.0.0 to v7.0.1 with InControl2. Please find the attached below. Can you elaborate more on your problem? The device still not accessible now? Will reboot help?

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Thanks for your reply. But there is nothing to elaborate other then the error code…

Then device still not accessible now? Will reboot help?

Please help to download Diagnostic Report and open ticket for us to take closer look.

Client has powered down the device, I can’t reach it.

Possible to arrange with customer to get the device online for us to check ?

@ScooterIT, may I know the BR1 Mini was upgraded via InControl2’s Firmware Management or InControl2’s Remote Web Admin?

I tried to upload via the inControll web admin.
Later I noticed the updates became available via the regular method by checking for update. By that time the unit went off line. I have to wait until the owner powers it back on again.

Please doing the firmware upgrade via InControl’s Firmware Management or upgrade directly from the box.