I have a balance 580 and is inaccessible. When i try to power on the device it doesnt proceed to a proper bootup, but instead get stuck in the initializing phase. I called the vendor that supplied the balance, the device’s warranty is already expired but they offered to take a look at the device in hopes to fix it. I would like to get the device fixed but i want to delete/erase/reset it’s config first before sending. How can i achieve this with the current state of the device?
I would really appreciate any help from this forum.
Hi – and welcome to the forum. There is a small hole behind which is a momentary micro-switch. A paperclip (etc) inserted into that hole for 20-30 seconds should so it. You’ll see LED activity when the event occurs. The manuals for the current firmware can be found on this page: https://www.peplink.com/support/downloads/. Even if you have older FW the procedure is the same.
I have looked behind the Balance 580 and i see no small hole where i can insert a Paperclip. Are you talking about the balance 580? the rear of my balance 580 looks exactly like this:
Good morning. We have failed on communicating to the device using the instructions mentioned in the link given by @Jonathan_Pitts after many attempts. Everything is in place. The driver of the COM is installed, the configuration of putty is in place. I also looked at the logs of putty after connection attempts, there is non.
If we were to send this to a vendor that has the ability to repair the device, is there a possibility that they can see the configuration? That’s my biggest concern right now.
Honestly I am starting to lose hope on this. If there are still things that i can do that wasn’t mentioned above, please do tell.
I have a unorthodox method to try and get it to boot.
Open the top cover with the unit unplugged.
Put a small screw driver , pin, screw in the fan slot so it doesn’t spin.
power unit on, ensure the fan does not spin.
Unit should throw a new error , beep twice , and then boot.
You can also try to do this from the back fan slot without opening it.
It needs to stop the fan spinning for this to work.
Note: this is not recommended to continue to use this device for production. You likely either have a corrupt compact flash, a IC chip that has a thermal event, or a bad fan/rpm sensor.
This sounds pretty sad (and I sympathize - we’ve had two 580s go bad on us, and they do cost a fair bundle). If you are ready for desperate measures (and in consultation with your possible repair facility) you may consider opening it up and simply remove the flash. Then ship the hulk to your service folks.
Hi guys,
Maybe it could be helpful for someone else. I had the same problems as [Ganz_Montejo] and the photo he uploaded here (the device was completely unresponsive, stuck at the very beginning of the boot procedure). In my scenario (the device was out of warranty), I removed the top cover and pulled out the yellow jumper located near the front panel, just behind the console port, and between the console port and the flashcard. After removing this jumper, I restarted the device with the console port connected. The device showed me the Linux GRUB bootloader and after selecting an older version of the firmware image, the device fully booted up and allowed me to factory reset the configuration via the display menu.
