Balance One with integrated Wi-Fi reboots with firmware 8.0.0

[Zach_Tangen]

Hello PC_Maintenance,

@PC_Maintenance

1 - We have 3x Balance One with integrated Wi-Fi and they keep rebooting with Firmware 8.0.0. 2x of them can’t last more then 5 mins or freezes up completely and 1x reboots about every 16 hrs.

Turning off the Wi-Fi stops the reboots but that’s not why they were purchase for. We decided to reboot them back to 7.1.2 since they were solid using that firmware.

Can you please open a ticket here? Please enable remote assistance and provide the serial numbers of each Balance.

@PC_Maintenance

2 - If they reboot will they stay on 7.1.2 or go back on 8.0.0?

Once a device has booted into a firmware bank, it will continue to use that save firmware unless you upgrade the firmware, or if you reboot to the other firmware bank. Each time you upgrade the firmware the device will utilize the alternate flash bank, the bank it is not currently running on.

You may select the firmware version or flash bank, to boot from manually by accessing the web admin, select “System” on the top > “Reboot” on the left side and then select the flash bank and associated firmware you would like to run.

@PC_Maintenance

3 - Where can I find this feature in Firmware 8.0.0?

This setting can be found under AP > Profile > [Profile Name]. Once you’ve got the profile pulled you, scroll to the bottom of the page and look for Controller Management Settings. Click the checkbox to enable 19840.