Balance one not connecting to cable modem

Product Discussion Peplink Balance
1

I’m having problems getting my balance one to connect to my cable modem. I did not expect to have this problem so early in the setup process.

Any suggestions on what to try will be appreciated.

2

Hi. Which cable model are you using? Make and model?

3

Netgear CM600

4

Hi @egwolfjr,

Did you purchase the Balance One second hand or is this a new product? If it is second hand, the previous owner may have left their WAN settings on the device. Therefore, I would recommend a factory reset - hold the reset button in for 15-20 seconds.

Steve

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5

it was a new unit. But I will try that.

6

As discussed in other threads, we’ve bad a lot of trouble with Motorola/Arris cable modems “talking” to the WAN ports on Peplink routers. However, the CM600 is one that seems to have worked fine.

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7

Should I power off the cable modem and router. Then power on the modem, waiting for it to acquire signal and settle down, then power on the router? I find myself doing that but if that is the wrong sequence let me know.

8

Hi @egwolfjr,

Assuming your Netgear CM600 is distributing IP addresses in the range 192.168.100.0/24 (as default), then your Balance One should have an IP address in that range. Your Balance One should have a default IP address of 192.168.1.1 and devices you connect to the LAN would be 192.168.1.0/24

However, if the Netgear’s default settings were changed to 192.168.1.0/24 then this may be the cause, as the WAN should be on a different sub-net to the LAN on the Balance One.

As you able to share the Dashboard image of your Balance One here?

Steve

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9

Steve,

I can share a Dashboard image but it will be this evening. I can test what IP address the CM600 is sharing by connecting a PC directly to the cable modem. I’ll report that information as well.

10

2018-02-15_18-48-54
2018-02-15_18-48-54835×268 24.2 KB

Here’s the Dashboard image…

The CM600 is serving out 192.1l68.100.0/24

11

That looks like the Balance is connected to the modem, but your modem is not connecting to the internet provider. I would suggest connecting a computer directly to the modem to test.

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12

I have done that and it connects when directly connecting to the modem. It will not when I connect to the B1

13

I just reset the B1 and still nothing.

14

i’m presently connect directly to the CM600. IP 209.33.81.0/24 and all is well on the PC

15

After moving the cable back to wan1, the pc reports and ip address of 192.168.1.10

16

Try changing:

Network > WAN > Interface name > Physical Interface Speed to 100M full duplex

You may also have to try un-checking “advertise speed” or not, with the 100M speed.

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17

I’ve tried both checking and unchecking “advertise speed” with no success. the wan 1 status just sez connecting and the wheel spins

18

I stumbled on to a “fix”. I set the mac address clone to the mac address of a machine on my network… and yes it works… not sure why. If someone can explain it to me I’d love to learn why

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19

When I connect the second ISP, will I have to apply the same “fix”?

20

FYI,

Most ISP’s will only allow the Cable Modem to provide one IP address, so they bind to a MAC address. I can’t explain why it bound to a MAC address of a particular machine in your network.

But I would suggest removing the cloned MAC address on the balance one, and powering off the cable modem for a few seconds, and trying again.

Regards

Steve

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