The default AP settings on the Balance can cause sporadic connectivity issues with newer wifi clients, especially Apple products. The default beacon settings are optimized to include older 802.11b devices. Adjusting the beacon settings for modern wireless devices may resolve connectivity issues with Apple clients.
Go to AP > Settings > [AP Profile Name] > ?
Click on the indicated link to set advanced AP settings
- AP Settings > Beacon Rate
Change from 1 Mbps to 6 Mbps. - AP Settings > Beacon Interval
Change from 100ms to 250ms.
Note that this will effectively prevent 802.11b client devices from connecting to the AP radio. Keep this in mind, especially if the AP is a public network where you don’t have control over the devices which will be potentially connecting.
To be certain – Apple devices seem to be more sensitive to beacon congestion than Window and Android clients. However Windows and Android clients can be affected as well.