Recently, we upgraded our environment from using a Surf SOHO to a Balance One router.
Ever since then (almost daily), there is an issue we’re facing with an iPhone SE and the Balance One router. The iPhone SE establishes a WiFi connection just fine to the router, but then at some point (sometimes 2 or 3 minutes,sometimes a few hours later), they stop exchanging data. The connection stays established though, which causes headaches with apps thinking they’re network connected.
When this happens, attempting to load any webpage fails, trying to retrieve email fails, trying to run applications relying on the internet fails, etc. This affects both connections from the iPhone to other machines directly wired to the Balance One, along with connections from the iPhone through the router to the internet.
The big hassle this creates is the phone keeps the connection established with the router. So anything trying to use the network now fails. The moment you disable WiFi on the phone, having it fall back to LTE, everything immediately works (granted, all intranet systems no longer are reachable).
The quick fix is to turn off WiFi and then enable WiFi on the iPhone. Then everything is reachable from the phone again. But this then either works for a couple of minutes or a couple of hours. It appears completely random.
I thought I had seen information in the Balance One Release Notes from an earlier firmware version that indicated compatibility issues between the Balance One and iOS had been improved.
Have you guys seen this before?