AP One Enterprise periodic lock-up

[louisbohn]

@chklee

It does not lock up, but it frequently requires users to detach and reattach to the wifi in order to maintain internet connectivity.

I had a very similar problem a year or three ago with clients needing to toggle wifi off, then on to “reconnect” to wifi periodically through the day. We are a mixed shop. Many of the affected clients were Apple centric (MacBooks, iPhones and iPads). However this was also observed on a few Lenovo clients and a few Android phones. There was no common denominator such as wifi radio chipset, vendor or distance from the AP.

I’ve copied my fix (with some light editing) from another post. I am running with these settings on our APs (AP One Enterprise and AP One AC mini). Wifi connectivity issues have not been a issue since.

@louisbohn

The default AP settings on the Balance can cause sporadic connectivity issues with newer wifi clients. The default beacon settings are optimized to include older 802.11b devices. Adjusting the beacon settings for modern wireless devices may resolve connectivity issues.

Go to AP > Settings > [AP Profile Name] > ?
Click on the indicated link to set advanced AP settings

• AP Settings > Beacon Rate
  Change from 1 Mbps to 6 Mbps.
• AP Settings > Beacon Interval
  Change from 100ms to 250ms.

Note that this will effectively prevent 802.11b client devices from connecting to the AP radio. Keep this in mind, especially if the AP is a public network where you don’t have control over the devices which will be potentially connecting.