AP One AC Mini and Balance 20 - WAN connection dropping


#22

I too have been struggling with this as well. I have three AC mini Access Points. I just purchased another wireless solution that uses mesh technologies to try to get my wifi connections to keep working. It only seems that devices that move around while in use suffer the most. It seems that stationary devices don’t bounce around, so they never lose their connectivity. It would be nice if the information about WHAT is actually happening would be made public. Right now, everyone has some kind of answer in a ticket (not available to the rest of us).

I have tried to adjust the power settings so that there is less overlap between the access points – it has helped a bit, but not completely.


#23

Dear all, we are aware your concerns and we are working on the issue. We have some positive results in our lab tests. Please give us some times. This involved major revamp in our system.

Please stay tuned with us!


#24

Definitely a priority item for us - our devices are a mix of Apple products and surveillance devices, and the (at least Apple) connections keep freezing. My transition from Ubiquiti to a Peplink edge infrastructure is on hold for now.


#25

Gee, I am planning to plant two minis in the office ceiling tonight. Reading this thread makes me think I should just find a wall now that I will soon use to beat my head against. :astonished:

Running the minis live just at the router for setup, I believe I have already had similar reports from an iMac and two Windows desktops. And the three radios were constantly handing off the stationary iMac. I shut down the two minis yesterday until I place them.

@TK_Liew has there been some discovery of the problem that can be shared now in the form of a workaround? For example, is there maybe one or two settings that can be changed to avoid the majority of the problem (and user complaints (and hence complaints here))??

Will you Please share now any info that will help make us all happier until a new firmware is released?

:yin_yang:


#26

After years of trial and error with Pepwave, Meraki, Ruckes, Areohive I can honestly say quite a few things. The only reason I am saying this is because when Peplink came out with the AC One Mini we hopped on it like you wouldn’t believe. While I am and always will be a Peplink/Pepwave preacher and seller I can say this:

  1. We had so many weird issues on all types of firmware with the AP AC One Mini for a long time. Whether it came to range , drops, overheating, etc.

Again after years of experience and trial and error I can confidently say the Pepwave AP One Rugged, AP One Enterprise, and AP One Flex are the only AP’s we sell as they continue to perform and are so easy to manage via controller locally on Balance Firewall or in InControl2 (I prefer local).

When we dumped the AP One AC Mini all of our problems went away. I want to stress literally the only access points we use are Pepwave AP One Rugged, Enterprise, and Flex. In environment where we need Layer 3 roaming we go Meraki, which I hope someday Peplink can deliver for still relatively low price but that’s it!

In Conclusion, sometimes you have to just move on, find something different, test, analyze, determine, and then deploy. This is what we have done by migrating from AC One Mini to strictly Rugged, Enterprise, and Flex.

PS: I do not get paid by Peplink, Peplink saves my business money on support time and cost by just being reliable.

Regards,

TJ


#27

@Scout, the problem is related to the wireless driver. We changed the driver and got a big improvement. Unfortunately, no workaround at the moment since this is related to the driver. Engineering team is trying hard to revamp the system now.

Thank you.


#28

I have done the same thing. I got my Amplifi Wifi Mesh system yesterday. It is a “dumbed down” wifi solution for sure. The only configurable items are the wifi SSID name and password. I went with this solution because it should work in conjunction with the AP One Mini AC once they become more reliable. Supposedly, it can add the mesh to third party wireless. I imagine it is using WDS in the background, but I haven’t had any issues of “packets going to a black hole”. When the new firmware for the AP One Mini AC comes out, I will get my three access points out and see where they fit in my network.


#29

I finally resolved most of my wireless issues.

I’ve replaced all the AP One AC Mini devices with another vendor, and find them much easier to maintain and much more reliable. They also seem to do a much better job with weak/distant clients.

My 3 MAX routers are all falling out of warranty and this whole experience convinced me not to renew the warranty on any of them.

I wish everyone the best of luck with hanging in there to get your devices to work as advertised. I’ll be selling mine soon.

Jim


#30

I agree with you. I am in the same boat.

Sorry, you had to jump ship, but completely understand, this has gone on WAY too long.

Cheers

Steve


#32

Hi All,

This is Eddy from engineering team and we definitely are aware on this. The issues that we have received:

  1. Wireless devices (likely Apple devices) being stuck as not passing traffic
    (Please help to tell us what other issues you are seeing)

We are going to release a beta build near end of this week. The beta build will have the fixes on improving the stability for Apple devices and tested. However, there are some functionalities may have affected by this update and we are checking on what else got affected.

When we release the beta build here, we would state what are missing to minimize the confusion. Please stay tuned and our goal here is to resolve the issue you are seeing. This is probably not going to be one shot resolution but we are determined to get this right.

Your help are really appreciated.


Macbook wifi does not work unless I jump to alternative ssid
#33

Thanks Eddy. We have some local customers who have experienced this general behavior. I will be happy to roll this out and report any findings.


#34

I was planning on buying two of these this evening to be used with a Balance Core I just purchased, but I suppose I will hold off until you folks report back. Thanks for the info.


#35

AP One AC firmware 3.6.0 Beta 1 is out with fix on Wi-Fi client data traffic stuck issue and you can download the firmware for AP One AC Mini / Enterprise / Rugged here. The update have gone through quite a lot changes and we have found these functionalities broken and listed them out below:

  • SSID Fixed Data Rate
  • SSID Multicast Filter / Rate / IGMP
  • SSID local DHCP
  • SSID Layer2 isolation / Guest Protect
  • SSID Schedule On / Off
  • SSID Captive Portal
  • WDS Connection

We shall continue our development and resolve above broken functionalities. Currently we would need your help to feedback to us about this update. Your helps are really appreciated.


#36

Installed the 3.6.0 Beta 1. Complete mess… Had to revert.

SSID’s were not broadcasting on proper frequencies. Clients could not connect. My balance one showed only 4 of my 26ish clients connected. I’d love to test but it has to be a better product than this. Had to revert to 3.5.4. :frowning: Happy to try again when this is a bit more baked out.


#37

Hi Ryan,

Appreciated on the help and sorry for the mess. I do have a Balance One AP Controller environment and have found out the 2.4G SSID isn’t broadcasting. Please tell us what frequencies you seeing issue. My 5G is running on ch36 and 5 Apple devices connected at this moment showing on both AP and AP Controller side.

We run more testing and certainly look into the broadcast issue.


#38

AP One AC firmware 3.6.0 Beta 2 is out with fix on 2.4GHz Auto Channel Selection issue resulting no SSID broadcast on 2.4GHz.

You can download the firmware here. Your helps are really appreciated.


#40

Hello @Eddy_Yeung,
When will these firmware versions be available for testing from within InControl2 under the “Show Beta Firmware” as the beta options do not currently show as available?
Also will it be possible to roll back from within InControl2 to the previous version if we do apply a beta version or later version for the WAP?
Appreciate your assistance,
Marcus :slight_smile:


#41

Currently we don’t offer this Beta since this is still a bit early. The effort focusing on resolving the client connection stability improvement as well as addressing client traffic stuck. That effort actually breaks a few parts and that’s why we have stated some of the features are incomplete

We are working on those features; when we have completed those missing features, we could release onto InControl2.

That’s why your helps would be really appreciated on sites that’s having the reported issue.


#43

Hi,

Any expected date with a full feature beta release?

Thanks


#44

Thank you. I’ll give it a try and report later.


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