William kane


#1

I’m new to this forum and I hope I don’t sound to stupid. I have set up a PEPWAVE_SOHO and I cannot get the wi-fi network to authenticate. I have changed passwords, saved and applied and nothing works. The message I get is authentication failed. Any suggestions as to what to do?


#2

Hi William,

  1. Ensure Surf Soho Security Policy is WPA/WPA2 - Personal (AP > Wireless SSID > Security Settings > Security Policy). Please ensure your mobile device support WPA or WPA2.

  2. Reset Surf Soho wireless SSID Pre-Shared key (AP > Wireless SSID > Security Settings > Shared Key).

  3. Delete related Wifi proflie in you mobile device and re-associate to Surf Soho Wi-Fi AP.

Hope this help.


#3

what do you reset shared key to? Everything else looks good, still no results. I’m ready to go back to my Cisco Linksys router, that would give me a expensive paper weight in my PEPWAVE SOHO. I am out of patients.


#4

Hello,

Are you using external antennas at all or the built-in antenna?

  1. Click the details section next to Wi-Fi AP on the dashboard.
  2. Set to WPA/WPA2 Personal and choose a password. Save and Apply changes.
  3. Then on a client device choose the SOHO SSID and put in the applicable password created.

If this still does not work then I would recommend contacting support to have them take a closer look into the issue:

I would also, recommend that the you ensure the SOHO is on current 6.2.0 firmware:
http://www.peplink.com/support/downloads/surf-firmware-and-user-manual-6-2/


#5

Thanks, reset shared key and all works as intended, I think. It authenticated and I can get online. Much appreciated.