Wifi connection freeze


#1

Hello,

Randomly about 1 or 2 times per day the wifi connection freeze.
When freezing the pepwave is still up and green (statut checked in the peplink). All computers (windows 7) lost the connection, the wifi signal is available but there are a red cross on wifi connection.

Solution : desactive and reactive the wireless connection

Have you any idea about this issue? Maybe an issue with a wireless protocol?

Regards,

Aurélien


#2

Hello Aurélien,

     Could you open a support ticket and enable remote assistance so we can see whats happening on your device.

     http://cs.peplink.com/contact/support/
     http://www.peplink.com/knowledgebase/how-to-enable-the-remote-assistance-service/

Thanks,
-Jonan
-Peplink