What is the cause of high CPU load?


#1

We have 02 Peplink Balance 1350 HW1 at the office. One of them always at ~85% CPU Load. Could anyone give me someway to determine the problem is come from Outbound Rule (~200 rules), Firewall (36 rules), Througput (150~250 Mbps), QoS User Group(234 entries) or long DHCP Reservation table(586 entries)?
And could your engineers create a feature to view what is eat up resources?


#2

Hi,

Please create a support ticket here and they will help you on your request.

Thank you


#3

Hi,

We need to take closer look to confirm the root caused. Please open ticket here. Please turn on Remote Assistance and download Diagnostic Report when problem occur.

Thank you.


#4

Already did and waiting for response. Thank you!


#5

There is still no response up to now! Someone please help?!


#6

Hi,

I have feedback my finding in the ticket. Please check and follow up from there.

Thank you.


#7

I received your answer. But I have some more question here.

  • Which do I need to remove (move task to other devices) if I want to reduce CPU load?
  • Is there any limitation to number of active VLANs? When I create over 21 VLAN, P1350 got stuck (can’t use button on lcd screen). After rebooting by plug out the power cord, config is corrupt and device become malfunction. I must do factory reset and restore the last saved configuration to make it run normally.

#8

Hi,

Please post your concerns using the support ticket. We can’t give any recommendation here without knowing the current running state & configuration for the B1350.

Thank you