I have about a dozen PEPLINK Balance routers deployed, and I personally like the hardware and simplicity of the software. However, I recently purchased a new Balance 210 which is not operating the way it should, so I put in my very first support request.
5 days after putting in a support request ticket, I still have no response. This is pretty abysmal for this type of networking product, and really makes me question my decision to pick PEPLINK over a more well known competing vendor (who is a tad bit more expensive).
What can we do when we don’t receive needed support? Seems like there’s no way to reach PEPLINK engineers anymore.