Web Blocking - Block response page not displaying

Hi, I currently have 2 Balance Ones, when setting up the new one with the in built “Web blocking” I’ve noticed when accessing a blocked webpage instead of getting a message such as “Webpage blocked for reason etc” I simply get an error such as “…cannot open the page because it could not establish a secure connection to the server.”

After checking my first setup it is also displaying the same message although I was sure in the beginning it was displaying a blocked website notice page.

Is there a way to enable this blocked message page as I would expect a lot of calls from people believing there would be problems with the internet connection if the generic page continues?

Thanks for any help.

Please open up a ticket here for us to take a closer look. Do enable remote assistance in the router and also include the error message you obtained in the ticket too.

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