Web Access - Forgot Username and Password

I have forgotten the username and password to log into my Web Access account for my Pepwave Max Transit Duo. Is there a way I can reset my credentials? I’d really appreciate any help I can get.

On page 300 of User Manul:

To restore the factory default settings on a Pepwave router, follow the steps below:

  1. Locate the reset button on the front or back panel of the Pepwave router.
  2. With a paperclip, press and keep the reset button pressed.

Note: There is a dual function to the reset button.

Hold for 5-10 seconds for admin password reset (Note: The LED status light blinks in RED 2 times and release the button, green status light starts blinking)

Hold for approximately 20 seconds for factory reset (Note: The LED status light blinks in RED 3 times and release the button, all WAN/LAN port lights start blinking)


The other way could be to access device via InControl2 Remote WEB Admin and change the password. Then you would not lose your configuration. But this will required to have walid warranty or Care plan.